Dieubon Racine
North Billerica,MA
Summary
Results-driven technician with a proven track record at Digilqb, excelling in troubleshooting and customer service. Demonstrated attention to detail and effective communication skills while enhancing team efficiency and training new staff. Successfully resolved technical issues, ensuring optimal equipment performance and customer satisfaction. Proficient in using power tools and equipment.
Overview
2027
2027
years of professional experience
Work History
Driver
Uber And Lyft
Boston Mass
2015 - Current
- Monitored fuel levels and reported maintenance needs to enhance operational efficiency.
- Trained new drivers on company policies, safety protocols, and best practices for service delivery.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Driver
Somerville Taxi
Somerville Mass
2005 - 2016
- Navigated city routes efficiently, ensuring timely passenger arrivals.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Adapted to changing traffic conditions to optimize travel times for passengers.
- Communicated effectively with dispatch to coordinate pick-ups and drop-offs seamlessly.
- Assisted with fare collection, ensuring accurate transactions and receipts for passengers.
Technician
Digilqb
Cambridge Mass
1998 - 2005
- Operated diagnostic tools to troubleshoot and repair technical issues.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to streamline workflows and improve efficiency.
- Assisted in training new technicians on standard operating procedures.
- Documented service records and maintained accurate inventory logs.
- Resolved customer inquiries by providing technical support and solutions.
Education
Associate of Science -
Rets Electronics School
Boston, MASkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
Languages
French
Native or Bilingual
Timeline
Driver
Uber And Lyft
2015 - Current
Driver
Somerville Taxi
2005 - 2016
Technician
Digilqb
1998 - 2005
Associate of Science -
Rets Electronics School