DIEUCELINE ALEXANDRE
South River
Summary
Dedicated and knowledgeable professional with extensive experience in customer service, collections, and call center operations. Self-motivated with strong client service, process efficiency, and communication skills. Seeking to leverage my abilities to add value to your company.
Overview
17
17
years of professional experience
Work History
Customer Service / Dispatch – Collection Department
MODIVCARE
Edison
03.2022 - 08.2025
- Provided remote customer service support, addressing inquiries and resolving issues efficiently.
- Dispatched transportation services, ensuring timely coordination between clients and providers.
- Managed overdue accounts and facilitated payment arrangements in the collections department.
- Maintained accurate records of customer interactions and collection activities.
Debt Collection Specialist
FIRST CREDIT SERVICES
Piscataway
01.2017 - 01.2020
- Contacted customers by phone to collect outstanding debts and process payments.
- Received inbound calls from clients making payments and provided assistance with account inquiries.
- Negotiated payment plans and settlements in accordance with company policies and regulatory guidelines.
- Worked both remotely and in-office to ensure consistent service delivery and meet collection targets.
Customer Service Representative
AEROSOLES
Edison
01.2016 - 01.2019
- Assisted clients with phone purchases and provided exceptional customer service.
- Handled customer returns, coordinating with UPS and USPS.
- Addressed inquiries and concerns using product knowledge.
Collection Services
KP RECOVERY SOLUTION COLLECTIONS AGENCY / FIRST CREDIT SERVICES
Springfield
01.2015 - 01.2019
- Conducted phone calling, credit reporting, and skip tracing.
- Drafted customized letters and communicated with customers for collections.
- Generated monthly statements, performance reports, and invoice documentation.
Assistant Manager Photographer
KIDDIE KANDIDS PORTRAIT STUDIO
Union
01.2014 - 01.2016
- Trained employees in daily practices and procedures.
- Enhanced customer satisfaction through collaborative planning.
- Improved service quality for internal and external customers.
Customer Service Representative
NEWARK AIRPORT
Newark
01.2010 - 01.2014
- Delivered high standards of service to internal and external customers.
- Addressed client questions and resolved problems diplomatically.
- Processed airline ticket orders accurately.
Assistant Manager
AMY’S HALLMARK
Livingston
01.2010 - 01.2011
- Managed payment processing and cash recording.
- Prepared monthly statements for customers.
- Resolved customer issues in collaboration with agencies.
Customer Service Representative / Assistant Manager
FASHION BUG
Newark
01.2009 - 01.2010
- Communicated with customers to determine needs.
- Facilitated ticket sales and processed transactions.
Education
Bachelor’s Degree - Business Law
Kaplan University Online
Indianapolis, INCertificate - Paralegal Studies
U.S. Career Institute Online
Fort Collins, COSkills
- High-quality customer service
- Troubleshooting and escalation
- Documentation and record keeping (Excel)
- Process improvement recommendations
- Clear and effective communication
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Timeline
Customer Service / Dispatch – Collection Department
MODIVCARE
03.2022 - 08.2025
Debt Collection Specialist
FIRST CREDIT SERVICES
01.2017 - 01.2020
Customer Service Representative
AEROSOLES
01.2016 - 01.2019
Collection Services
KP RECOVERY SOLUTION COLLECTIONS AGENCY / FIRST CREDIT SERVICES
01.2015 - 01.2019
Assistant Manager Photographer
KIDDIE KANDIDS PORTRAIT STUDIO
01.2014 - 01.2016
Customer Service Representative
NEWARK AIRPORT
01.2010 - 01.2014
Assistant Manager
AMY’S HALLMARK
01.2010 - 01.2011
Customer Service Representative / Assistant Manager
FASHION BUG
01.2009 - 01.2010
Bachelor’s Degree - Business Law
Kaplan University Online
Certificate - Paralegal Studies
U.S. Career Institute Online