DIEUFAFAITE MILFRISE
6332 VIEWS TRACE DR,GA
Summary
Dynamic professional with a proven track record at NCR Global Headquarters, adept in customer service and computer repair. Demonstrates honesty and a strong work ethic, enhancing client satisfaction through efficient service and technical expertise. Achieved significant improvements in workflow efficiency and safety compliance, showcasing versatility and dedication across diverse roles. Experienced with tax preparation and compliance, offering valuable insights to optimize client returns. Utilizes in-depth knowledge of tax regulations to ensure accurate filings. Track record of maintaining high client satisfaction through effective consultation and personalized tax strategies. Focused [Job Title] conducting face-to-face tax interviews. History of going above and beyond to exceed expectations.
Overview
18
18
years of professional experience
Work History
Deli Clerk
Publix Super Market
03.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Tax Preparer
ATLANTA BEST TAX SERVICES
01.2017 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Computer Repair Technician
NCR Global Headquarters
11.2006 - 11.2008
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
Education
GED -
Lanier Technical College
Forsyth, GAAssociate of Science - GRADUATE FROM CPA
SIGMA OMEGA
HAITI06-1997
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
French
Full Professional
Timeline
Deli Clerk
Publix Super Market
03.2023 - Current
Tax Preparer
ATLANTA BEST TAX SERVICES
01.2017 - Current
Computer Repair Technician
NCR Global Headquarters
11.2006 - 11.2008
GED -
Lanier Technical College
Associate of Science - GRADUATE FROM CPA
SIGMA OMEGA
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