Dieuna Desir
Tallahassee,FL
Summary
Detail-oriented Patient Care Specialist experienced in vital signs monitoring and ensuring safety in high-pressure environments. Achieved effective conflict resolution and high levels of customer satisfaction through strong multitasking and time management skills. Focused on delivering positive and memorable experiences for every customer.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Correctional Officer
State of Florida Department of Corrections
Tallahassee, Florida
02.2024 - Current
- Monitored inmate behavior, enhancing safety and security within the facility.
- Conducted regular inspections of inmate living areas, identifying contraband and safety hazards.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to deter crime, escape attempts, and other dangerous activities.
Cashier/Customer Service Representative
Walmart
Tallahassee, Florida
07.2023 - 12.2024
- Processed customer transactions efficiently and accurately.
- Guided customers through product inquiries and store layout to enhance shopping experience.
- Executed accurate processing of various payment types at checkout to ensure customer satisfaction.
- Coordinated with team members during peak hours to maintain efficient operations.
Customer Service Representative
Alorica
Greensboro, North Carolina
01.2021 - 03.2023
- Educated customers on product features and services, enhancing product understanding and satisfaction.
- Managed customer accounts, ensuring accurate information and seamless service experience.
- Handled difficult customer situations with effective communication, resolving issues and maintaining customer loyalty.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Certify nursing assistant
Westchester Manor at Providence Place
High Point, North Carolina
08.2014 - 03.2016
- Assisted residents with daily living activities and personal hygiene, enhancing comfort and dignity.
- Monitored vital signs and promptly reported changes to nursing staff, ensuring timely interventions.
- Provided mobility assistance with wheelchairs and walking aids, promoting safety and independence.
- Documented patient care activities accurately in electronic health records system.
Phlebotomy Student
Community clinic of High Point
High Point, North Carolina
04.2014 - 07.2014
- Prepared patients for blood draws by explaining procedures and addressing concerns.
- Collected blood samples from patients using proper phlebotomy techniques.
- Maintained cleanliness and organization of phlebotomy area and equipment to support safe and efficient patient care.
- Ensured compliance with safety protocols and infection control measures, safeguarding patient health and minimizing infection risks.
Cashier/Customer Service Representative
Rainbow Apparel
High Point, North Carolina
09.2007 - 08.2010
- Processed cash and credit transactions accurately at point of sale.
- Processed payments accurately and securely, maintaining cash register operations.
- Delivered personalized customer service, contributing to overall customer satisfaction.
- Guided customers with product inquiries and store navigation, ensuring a positive shopping experience.
Education
Diploma - Medical Assistant
Coastal Medical Training
Online02-2026
Diploma - Caregiver/ ECG Rhythms And Interpretation
Alison Online Training
Online12-2025
Diploma - EKG Technician
Coastal Medical Training
Online05-2025
Vocational/ Trade School - Phlebotomy
Brookstone College of Business
Greensboro, NC06-2014
Associate of Applied Science - General Studies
Guilford Technical Community College
Jamestown, NC08-2010
High School Diploma -
Lycee National
Haiti06-2002
Skills
- Security protocols
- Crisis intervention
- Conflict resolution
- Patient care
- Vital signs monitoring
- Medication administration
- Mental health awareness
- EKG interpretation
Certification
Ekg Certified
Languages
English
Professional
French/ Creole
Native/ Bilingual
Timeline
Correctional Officer
State of Florida Department of Corrections
02.2024 - Current
Cashier/Customer Service Representative
Walmart
07.2023 - 12.2024
Customer Service Representative
Alorica
01.2021 - 03.2023
Certify nursing assistant
Westchester Manor at Providence Place
08.2014 - 03.2016
Phlebotomy Student
Community clinic of High Point
04.2014 - 07.2014
Cashier/Customer Service Representative
Rainbow Apparel
09.2007 - 08.2010
Diploma - Medical Assistant
Coastal Medical Training
Diploma - Caregiver/ ECG Rhythms And Interpretation
Alison Online Training
Diploma - EKG Technician
Coastal Medical Training
Vocational/ Trade School - Phlebotomy
Brookstone College of Business
Associate of Applied Science - General Studies
Guilford Technical Community College
High School Diploma -
Lycee National