Digmilci Ortiz
Indianapolis,IN
Summary
Experienced customer service professional with 3+ years in high-volume environments. Strong in active listening, problem-solving, and empathy. Demonstrates a visionary approach to improving customer satisfaction and loyalty through efficient inquiry resolution and collaboration. Committed to leveraging teamwork and communication skills to deliver exceptional service and drive innovative process improvements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MdWise
04.2022 - 11.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Customer Service Representative, US
Sedgwick
05.2020 - 02.2022
- Resolved customer inquiries efficiently, enhancing satisfaction and retention
- Assisted in reducing response times, improving service quality and customer loyalty
- Utilized CRM tools to track and analyze customer interactions for better service delivery
- Provide empathetic customer support, resolving inquiries efficiently
- Collaborate with team to enhance service quality and client satisfaction
- Handle high-volume customer interactions, maintaining quick resolution times
- Implement process improvements to streamline service delivery
Customer Service Agent
Allegiant Airlines
Indianapolis, IN
03.2018 - 05.2020
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined communication processes for improved information exchange between customers and team members.
- Addressed customer account discrepancies and concerns.
Education
IVY TECH COMMUNITY COLLEGE -
Ivy Tech Community College
IndianapolisHIGH SCHOOL DIPLOMA -
Pike High School
Indianapolis, IN05.2019
Skills
- Problem Solving
- Teamwork
- Customer Service
- Collaboration
- Empathy
- Patience
Personal Information
Date of Birth: 05/04/01
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
MdWise
04.2022 - 11.2024
Customer Service Representative, US
Sedgwick
05.2020 - 02.2022
Customer Service Agent
Allegiant Airlines
03.2018 - 05.2020
IVY TECH COMMUNITY COLLEGE -
Ivy Tech Community College
HIGH SCHOOL DIPLOMA -
Pike High School