Digna Gomez
New York
Summary
Detail-oriented administrative professional experienced in legal, healthcare, and government sectors. Expertise in records management, document processing, data entry, and customer service while ensuring confidentiality. Effectively manages multiple priorities and supports attorneys, healthcare teams, and the public. Bilingual in English and Spanish.
Overview
21
21
years of professional experience
Work History
Community Associate
New York City Housing Authority (NYCHA)
New York
06.2023 - Current
- Coordinated community events to enhance resident engagement and participation.
- Collaborated with local agencies to connect residents with essential resources and support services.
- Assisted residents with housing applications and eligibility assessments.
- Delivered customer service to residents and staff, addressing inquiries and resolving issues promptly.
- Coordinate with residents, supervisors, contractors, and management regarding service requests.
- Prepare and maintain inspection reports, service records, and work order documentation.
- Ensure accurate documentation and compliance with agency procedures.
- Enter and track information through agency systems.
- Manage multiple assignments while maintaining detailed records and deadlines.
Admissions / Communications Support
NYC Health + Hospitals
The Bronx
01.2020 - 04.2023
- Assisted with patient admissions and healthcare documentation.
- Facilitated effective communication among patients, families, and healthcare staff to ensure clarity and support.
- Achieved high customer satisfaction by resolving inquiries and issues with knowledgeable, friendly service.
- Maintained confidential patient information in accordance with HIPAA regulations.
- Entered and verified data in electronic health record systems.
- Supported daily administrative operations in a fast-paced hospital environment.
- Completed day-to-day duties accurately and efficiently.
- Proposed and implemented innovative ideas to improve team collaboration and enhance overall outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Environmental Services Associate
NewYork-Presbyterian Hospital
New York
04.2005 - 02.2020
- Maintained professional interactions with patients, visitors, and staff.
Followed hospital policies and procedures in a highly regulated environment. - Demonstrated reliability, attention to detail, and commitment to quality service.
- Demonstrated reliability, attention to detail, and commitment to quality service.• Supported operations within one of New York City's leading healthcare systems
- Supported operations within one of New York City's leading healthcare systems
- Demonstrated reliability, attention to detail, and commitment to quality service.
• Supported operations within one of New York City's leading healthcare systems
Clerical Assistant (Part-Time Contract)
ADIL Staffing Services
New York
03.2017 - 10.2019
- Delivered administrative support to attorneys and paralegals, ensuring timely preparation of case materials.
- Organized and maintained legal documents and case files, enhancing retrieval efficiency.
- Performed data entry and document management functions.
- Executed scanning, copying, and filing, streamlining document preparation processes.
- Maintained confidentiality of sensitive legal information.
- Supported daily operations in a high-volume legal office
Education
Plaza College
Queens, NYSkills
- Community outreach
- Housing eligibility assessment
- Event coordination
- Documentation management
- Records management
- Legal Document Processing
- Administrative Support
- Customer Service
- Case File Organization
- Confidential Records Handling
- Data Entry & Database Maintenance
- Electronic Record Systems
- Microsoft Office (Word, Excel, Outlook)
- EPIC
- MAXIMO
- WORKDAY
- Written and verbal communication
- Bilingual English/Spanish
- Government & Healthcare Operations
Accomplishments
- Perfect Attendance 2024 and 2025
Timeline
Community Associate
New York City Housing Authority (NYCHA)
06.2023 - Current
Admissions / Communications Support
NYC Health + Hospitals
01.2020 - 04.2023
Clerical Assistant (Part-Time Contract)
ADIL Staffing Services
03.2017 - 10.2019
Environmental Services Associate
NewYork-Presbyterian Hospital
04.2005 - 02.2020
Plaza College