DIJONNAIE SMITH
Bronx,NY
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.
Overview
4
4
years of professional experience
Work History
Office Assistant (Intern)
Moshulu Montifiore Community Center
01.2021 - Current
- Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Certified Nursing Assistant
Pinnacle Nursing And Rehab Center
01.2023 - 11.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Certified Nursing Assistant
Eastcheaster Rehab
08.2022 - 09.2023
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Office Assistant (W.P.P Intern)
Moshulu Montifiore Community Center
01.2021 - 01.2021
- Scanned or read incoming materials to determine how and where they should be classified or filed
- Sorted or classified information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Answered questions about records or files
- Kept records of materials filed or removed, using logbooks or computers and generate computerized reports
- Added new material to file records or create new records as necessary.
Education
Certified Nursing Assistant - Nursing
Big Apple Training
Bronx New York 06.2022
Diploma -
Moshulu Montifiore Community Center
01.2021
Skills
- Document Preparation
- File Management
- Project assistance
- Note-taking abilities
- Client Relationships
- Microsoft Office Suite
- Report Writing
- Research
Timeline
Certified Nursing Assistant
Pinnacle Nursing And Rehab Center
01.2023 - 11.2024
Certified Nursing Assistant
Eastcheaster Rehab
08.2022 - 09.2023
Office Assistant (Intern)
Moshulu Montifiore Community Center
01.2021 - Current
Office Assistant (W.P.P Intern)
Moshulu Montifiore Community Center
01.2021 - 01.2021
Certified Nursing Assistant - Nursing
Big Apple Training
Diploma -
Moshulu Montifiore Community Center
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