DIKSHA RATHORE
Bangalore,KA
Summary
Results-driven Operations Manager with strong expertise Customer-Centric, data integrity management, and proactive discrepancy resolution to enhance customer experience and protect recurring revenue streams. Experienced in managing complex accounts and cross-functional programs, delivering operational excellence while aligning stakeholder objectives with strategic business goals. Adept at leveraging data analytics, process optimization, and collaborative leadership to streamline operations, improve reporting accuracy, and drive measurable business impact. Recognized for executing complex contractual and administrative initiatives under tight deadlines with precision, confidence, and a customer-centric mindset.
Overview
8
8
years of professional experience
Work History
Sr. Key Account Manager
Verse.in
03.2024 - Current
- Strategic Planning and Consultation:
- Develop and implement strategic account plans to achieve client objectives.
- Identify opportunities for account growth and propose innovative solutions.
- Coordinate with internal teams (e.g., creative, technical, marketing) to ensure seamless campaign delivery.
- Monitor campaign performance and adjust strategies as needed to meet KPIs.
- Analyze campaign data to track performance against client goals.
- Prepare and present detailed reports on campaign results, insights, and recommendations.
- Use data-driven insights to optimize future campaigns and improve client ROI.
- Manage client budgets, ensuring efficient allocation of resources for maximum impact.
- Provide accurate forecasting and financial reporting to clients and management.
- Work closely with sales, marketing, and product teams to align efforts and achieve common goals.
- Coordinate cross-functional teams to deliver integrated digital marketing solutions.
- Verse.in (March 2024 to Till now)
Key account Manager
5BY7.in
02.2023 - 03.2024
- Building a professional and healthy relationship with a client
- Identifying new business opportunities
- Generating new leads through multiple sources and qualifying them
- Set a G-meet/Official physical visit to nurture the lead
- Providing the customized solution as per the client needs
- Reaching out directly to the decision maker like business heads, CEO’s, CXO’s CFO’s HR head’s, Finance Heads
- Developing relationship with potential customers
- Negotiating and closing deals
- Maintaining ongoing accounts managements
- Achieving sales targets monthly/quarterly/yearly
- Understand customers’ business and program objectives. Identify gaps in current processes and recommend improvements to fill those.
- Skilled in leveraging data-driven insights to optimize marketing campaigns, improve performance and drive customer success.
- I thrive in cross-functional environments, collaborating closely with sales, marketing, and product teams to ensure seamless customer onboarding, adoption, and satisfaction. I am known for my ability to foster strong relationships with internal stakeholders to drive customer success initiatives.
- Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn. Manage account health and identify opportunities to improve product offering.
- Serve as the voice of the customer and provide internal feedback to Product Content and other teams on how we can better serve our customers
- Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs.
- 12 Months
- Roles & Responsibility
Key Account Manager
ONCO.COM
01.2020 - 05.2022
- Working with our award winning SAAS based software OCPAP and delivering it to our clients
- Responsible for handling B2B clients, from planning to Implementation.
- MIS data management and Analysis.
- Maintain and Analyze funnel data to draw high-level insights and help
- Led a team that handled Up to 800+ Clients in getting cancer care procedures at our connected hospitals
- Day to day involvement in coordination with our external stakeholders for Patient
- In-bound sales to drive conversions from leads
- Process mapping from case initiation to delivery of consultation
- Collaborate across teams to ensure quality and coordinate care delivery
- Working with the tech/product team to optimize operations
- Identify key areas of improvement in patient facing operations of the company and proposing strategies to enable
- 29 Months
- Roles & Responsibility
Customer support Manager
PREMIUM IT BRAIN SOLUTIONS
11.2017 - 12.2019
- Client Relationship Management:
- Build and maintain strong, long-lasting relationships with key clients.
- Serve as the main point of contact for client communications, inquiries, and feedback.
- Understand client business goals, needs, and challenges to provide tailored solutions.
- Oversee the planning, execution, and optimization of digital marketing campaigns.
- Manage client budgets, ensuring efficient allocation of resources for maximum impact.
- 26 Months
- Roles & Responsibility
Education
B.C.A -
Kanlinga University
10+2 - undefined
C.G Board
10 - undefined
C.G Board
Skills
- Proficient in Microsoft Office and Octopus CRM
- Active user of Zoho & API
- Freshdesk
- Salesforce- Basic
- Data Analytics
- MS Excel and MS Office
- Google Adwords
- Google Analytics
- Canva
- Hubspot
- Tool (Darwin box, Keka)
- Zendesk
- Leadsquare
- Sales functions and management
- Understanding of digital marketing channels, including SEO, SEM, social media, email marketing, and content marketing
- Product development through dynamic product changes
- Dealing with clients Inbound and Outbound Client
- End to end relationship handling Policy and Procedure Adherence
- Strong Verbal and written communication
- Updated with current Marketing Trends
- Familiarity with performance marketing, programmatic advertising, and bidding platforms
- Understanding of analytics tools like Google Analytics, to track and measure campaign performance
Languages
English
Hindi
Punjabi
Interests
Listening to Music, Seeing New Places, Interacting with people
PERSONAL ASSETS
- My strength may be marked with three words:
- Passion
- Innovation
- Initiative
Timeline
Sr. Key Account Manager
Verse.in
03.2024 - Current
Key account Manager
5BY7.in
02.2023 - 03.2024
Key Account Manager
ONCO.COM
01.2020 - 05.2022
Customer support Manager
PREMIUM IT BRAIN SOLUTIONS
11.2017 - 12.2019
10+2 - undefined
C.G Board
10 - undefined
C.G Board
B.C.A -
Kanlinga University