DILAILA MENDOZA
Summary
History of effectively fulfilling orders in high-volume warehouse settings. Proficient in loading, unloading and staging merchandise. Adept at safely operating equipment to meet production goals.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Amazon
Pittston
10.2024 - 02.2026
- Loaded and unloaded delivery trucks to ensure timely dispatch of goods.
- Utilized warehouse management systems to update inventory records effectively.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Loaded items onto pallets or into containers for shipment.
Customer Service Associate (CSA)
Navient
Wilkes Barre
09.2023 - 08.2024
- Monitored customer service metrics and provided recommendations for improvement.
- Analyzed customer feedback to identify potential areas of improvement.
- Maintained customer records and updated customer information as needed.
- Proactively identified customer needs and provided solutions.
- Processed customer payments in an accurate and timely manner.
Unarmed Security Officer
United Security Agency
Scranton
03.2021 - 08.2023
- Implemented comprehensive security measures resulting in a decrease in security incidents.
- Conducted thorough patrols to ensure the safety and security of the premises.
- Responded promptly to any emergency situations ensuring quick resolution and minimal impact.
- Collaborated with team members to enhance communication and coordination for effective incident response.
- Provided exceptional customer service to clients and visitors, maintaining a positive reputation for the company.
Customer Service Associate
Walmart
Wilkes Barre
01.2020 - 01.2021
- Money center, Cashier, Exchanges, Returns, Assisted all employees and consumer's with any escalation issues.
- Resolved customer inquiries and complaints promptly, achieving a 100% resolution rate.
Education
High School Diploma - Business Administration
Wyoming Valley West High School
Plymouth, PASkills
- Customer Relationship Management
- Problem Solving
- Order fulfillment
- Microsoft Office
- Warehouse systems
- Time Management
Languages
- English
- Native/Bilingual, 5 out of 5
- English, Native/Bilingual, 5 out of 5
Timeline
Fulfillment Associate
Amazon
10.2024 - 02.2026
Customer Service Associate (CSA)
Navient
09.2023 - 08.2024
Unarmed Security Officer
United Security Agency
03.2021 - 08.2023
Customer Service Associate
Walmart
01.2020 - 01.2021
High School Diploma - Business Administration
Wyoming Valley West High School