Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dilan A. Ribon Gutierrez

Round Rock,TX

Summary

Proven track record at Accenture, enhancing customer satisfaction and resolving complex issues efficiently. Excelled in turnaround time and ticket handling on SRT and Salesforce. Experienced with SME duties during tenure as SME DO.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Accenture
06.2023 - Current
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
  • Delivered prompt service to prioritize customer needs.

Content Review Associate

Accenture
01.2021 - 05.2023
  • Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
  • Investigated and resolved issues regarding content reported for account support and safety.
  • Provided support to fellow agents resolving ticket and inquiries while adhering to policy during my tenure as an SME DO.
  • Practiced ongoing discretion with confidential information collection and management.

Education

Associate of Science - Cybersecurity

Austin Community College
Austin, TX
08.2026

Skills

  • SME DO
  • Microsoft Excel
  • Call center experience
  • Ticket Handling
  • Data Collection
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Accenture
06.2023 - Current

Content Review Associate

Accenture
01.2021 - 05.2023

Associate of Science - Cybersecurity

Austin Community College

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Dilan A. Ribon Gutierrez