Dilcia Castellanos
Summary
Experienced in legal and court document processing, demonstrating strong organizational skills and attention to detail. Proven ability to manage high-volume court processes and support courtroom staff effectively.
Overview
14
14
years of professional experience
Work History
Court Services Assistant III
Los Angeles Superior Court
05.2024 - Current
- Prepare and send disposition of arrest and court action forms to arresting agencies and Department of Justice.
- Receive and process felony and misdemeanor criminal complaints, Probable Cause documents, and related filings.
- Process search, fugitive, extradition, arrest and bench warrants with accuracy and compliance.
- Manage distribution of arrest and court action forms in compliance with court procedures.
- Reconcile arresting agency custody lists to ensure proper documentation and reporting.
- Process probation transfers from/to other jurisdictions; complete and submit forms for judicial officer approval.
- Maintain probation transfer log and mail required copies of forms and notices.
- Ensure accuracy and accountability in DMV correspondence, disposition reporting, and audit documentation.
- Record official court orders by preparing and maintaining detailed minute orders documenting judicial decisions.
- Support courtroom staff in high-volume and specialized courts by: Checking in attorneys and litigants, Answer courtroom phones and respond to information requests, Prepare and distribute copies of court calendar.
Court Services Assistant II
Los Angeles Superior Court
Van Nuys
02.2024 - 05.2024
- Received and processed misdemeanor criminal complaints, verifying accuracy and completeness.
- Set up, prepared, and updated calendars for assigned courts, coordinating schedules and deadlines.
- Retrieved, organized, and assembled case files for courtroom staff and judges.
- Prepared face sheets and logs for various case requests.
- Pulled and prepared files and documents for scanning, ensuring compliance with document management standards.
Court Services Assistant I
Los Angeles Superior Court
Van Nuys
02.2023 - 02.2024
- Retrieved and delivered court records and certified copies upon request.
- Processed payments for court documents and fines, posting transactions in the court’s system.
- Provided counter support to the public, answering inquiries about court procedures.
- Reviewed and filed documents for completeness and accuracy, rejected incomplete submissions as needed.
- Oversaw purging and destruction of court records in compliance with regulations.
Open Orders/Customer Service
Lawyers Title
Burbank
05.2016 - 07.2022
- Processed incoming orders via phone, email, and in person; verified accuracy of customer data.
- Researched and retrieved property documents, including deeds, liens, judgments, easements, and maps.
- Maintained confidentiality and ensured compliance with company standards.
Store Manager
Starbucks
Universal City
01.2012 - 05.2016
- Directed daily operations of a high-volume store, managing a team of 20+ employees.
- Recruited, trained, and developed staff to deliver exceptional customer experiences.
- Coordinated staff scheduling, payroll accuracy, and labor management to meet business targets.
- Maintained compliance with food safety, health regulations, and company standards.
- Monitored inventory and ordering processes, reducing waste and controlling costs.
- Resolved escalated customer concerns, consistently achieving high satisfaction scores.
- Managed cash handling, bank deposits, and loss prevention to ensure financial accuracy and security.
Education
High School -
Hollywood High School
Skills
- Customer Service & Client Relations
- Legal & Court Document Processing
- Records & Data Management
- Scheduling & Calendar Coordination
- Microsoft Office Suite (Word, Excel, Outlook)
- 10-Key & Office Equipment Proficiency
- Bilingual: English & Spanish
Timeline
Court Services Assistant III
Los Angeles Superior Court
05.2024 - Current
Court Services Assistant II
Los Angeles Superior Court
02.2024 - 05.2024
Court Services Assistant I
Los Angeles Superior Court
02.2023 - 02.2024
Open Orders/Customer Service
Lawyers Title
05.2016 - 07.2022
Store Manager
Starbucks
01.2012 - 05.2016
High School -
Hollywood High School
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