Liliana Hernandez
Los Angeles Superior Court
Wilmington,CA
1
Language
10
years of professional experience
Detail-oriented professional with expertise in courtroom procedures and exceptional customer service skills. Known for effective problem-solving and multitasking abilities while ensuring accurate records management and timely communication.
Work History
Court Services Assistant III
4 Years 1 Month- Civil Department
- Unlawful Detainer litigation.
- Coordinated schedules for court hearings, ensuring timely communication with stakeholders.
- Processed legal documents using case management systems to maintain accuracy and compliance.
- Assisted court personnel in managing case files and documentation effectively.
- Provided information to the public regarding court procedures and services, enhancing user experience.
- Assist Unlawful Detainer and Small Claims courtroom in the mornings as a courtroom assistant.
- Proficient with ecourt, efiling and odyssey. Use ecourt to make document entries, prepare the calendar, answer phones, review documents for completeness and accuracy, file and receive documents.
- Process ecourt queues. Route documents to JA or the courtroom. Reject incomplete documents, Efile documents, process and issue abstracts, writs, dismissals and renewals.
- Process and enter defaults, and refunds. Schedule trials, motions, applications for examination and ex partes.
- Assist with Unlimited Civil queues. Keep a log for check payments received by mail.
- Help cover the counter when needed, send out mail. Help with destruction and back-scanning.
- Help cover the civil call center and in-house phones.
- Assist my coworkers with their work-related questions. Spanish interpreter.
Court Service Assistant II
3 Years 4 Months- Traffic Department
- Facilitated case management by assisting judges with court documents and scheduling hearings.
- Processed legal filings and maintained accurate records within court management systems.
- Provided exceptional customer service to litigants, attorneys, and the public in high-pressure environments.
- Coordinated communication between court staff, legal personnel, and external agencies to ensure workflow efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Helped cover the traffic call center for lunch relief.f.
- Released holds using the DMV system.
- Processed payments.
- Prepared the calendar.
Senior Records Assistant
11 Months- Scanning Department.
- Organized and indexed legal records, enhancing retrieval speed and accuracy.
- Managed case filing systems to ensure accurate and efficient access to legal documents.
- Assisted in maintaining compliance with court procedures and record retention policies.
- Trained new staff on document management systems and court processes.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Used Ecourt to make document entries and helped with Destruction/ Back-Scanning and Renewals in the Civil Department.
- Assist Family Law department with Restraining orders, civil harassment orders, and ex partes. Review documents for completeness and accuracy, making sure documents were properly filled out by the litigants, court staff and judicial officers.
- Assist attorneys with copy requests.
- Answer phones.
- Pulled files for the courtroom.
- QC Unlimited Civil documents.
- Interpret in Spanish.
Volunteer
10 Months- Traffic Department
- Used court management systems Etrs and Tris.
- Processed new citations.
- Assisted court staff with document preparation and organization for cases.
- Mentored new volunteers, providing guidance on court protocols and responsibilities.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Scan court documents.
- Mail circulation.
- Data entry.
- Review return from vendor citations.
- Answer phones.
Sales Associate
10 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to achieve sales goals and improve store performance.
- Maintained store organization and cleanliness, ensuring compliance with company standards.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Conducted inventory checks, maintaining stock levels and organization on sales floor.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Education
High School Diploma
Skills
Legal document processing
Document preparation
Courtroom procedures
Courtroom assistance
Records management
Filing systems expertise
Calendar management
Strong organization
Attention to detail
Time management
Multitasking techniques
Problem-solving
Problem-solving techniques
Critical thinking
Interpersonal relations
Languages
Spanish
Full Professional
Timeline
Court Services Assistant III
Los Angeles Superior Court
07.2022 - CurrentRead More
Court Service Assistant II
Los Angeles Superior Court
03.2019 - 07.2022Read More
Senior Records Assistant
Los Angeles Superior Court
08.2018 - 07.2019Read More
Volunteer
Los Angeles Superior Court
04.2017 - 02.2018Read More
Sales Associate
Ross Dress for Less
03.2016 - 01.2017Read More
Phineas Banning High School
High School Diploma
Read More