Dilcia Lopez
Dallas,TX
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate, Patient Access Representative, well-versed in performing diverse administrative functions for patient care, with a high degree of diplomacy and problem-solving acumen. Upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Career-minded and organized professional, skillful in maintaining patient accounts, arranging immediate medical care, and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Patient Access Rep II
UT Southwestern Medical Center
Dallas, TX
07.2022 - 08.2024
- Greeted patients and visitors courteously and professionally.
- Assist with outpatient/inpatient surgery and PST preregistration/registration.
- Verify the patient's demographic information, insurance, collecting co-payments, and financial information for check-in.
- Assist with patient valuables being sent to the Safe.
- Maintain daily productivity goals and keep performance indicators.
- Responds to incoming calls from patients and internal hospital calls from different departments.
- Extensive knowledge of health software - EPIC Hyperspace.
- Engages and collaborates with other departments, as applicable.
- Assist ED registration as needed.
- Maintained confidentiality of all patient information, following HIPAA regulations.
- Actively participated in team meetings and training sessions.
PRN
UT Southwestern Medical Center
Dallas, TX
03.2022 - 07.2022
- Assist with outpatient/inpatient preregistration/registration.
- Verify the patient's demographic, insurance, and financial information for check-in.
- Maintain daily productivity goals and keep performance indicators
- Responds to incoming calls from patients and internal hospital calls from different departments
- Extensive knowledge of health software - EPIC Hyperspace.
- Engages and collaborates with other departments, as applicable.
- Maintained accurate documentation of patient interactions in the electronic medical records system.
MSR1
Molina Healthcare
Irving, TX
09.2017 - 08.2019
- Assist Members and Providers with confidential medical needs.
- Responds to incoming calls from members and providers, excluding provider claims calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Accurately records all calls as applicable.
- Achieves individual performance goals as they relate to call center objectives.
- Assist callers with pharmacy inquiries and collaborate with outside pharmacies.
- Update PCP change requests in a timely manner.
- Verify covered and non-covered CPT codes for providers.
- Assists callers with Web Portal registration and utilization.
- Engages and collaborates with other departments, as applicable.
Administrative Clerk (Temp)
Salvation Army
Dallas, TX
11.2016 - 08.2017
- Prepares and maintains human resources records, and updates the same in an accurate, complete, and timely manner.
- Assists with data entry in different projects being implemented in the system.
- Organized and maintained filing systems both electronically and manually.
- Photocopies and/or shreds a variety of items, including correspondence, forms, reports, and documents.
- Researches and responds to Employment Verifications on behalf of the Division.
Call Center Data Entry Clerk (Seasonal)
Salvation Army
Dallas, TX
09.2016 - 11.2016
- Handles an average of 80 calls per day in a fast-paced, high-volume call center while providing exceptional customer service.
- Setting up appointments for the Angel Tree Program.
- Performing data entry in the computer system.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners and printers. when required.
- Updated existing records with new or revised information as needed.
- Identified discrepancies between source documents and entered data.
- Researched requested information using available resources when necessary.
- Provided support to management staff in regard to data entry processes.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Customer Service Call Center - Toll (Contract)
Etan Industries
Dallas, TX
06.2015 - 06.2016
- Answered customer inquiries via telephone and email in a timely manner.
- Handled 60 calls per day in a fast-paced call center environment while providing exceptional customer service.
- Assisted customers with account setup, billing, payment processing, and password resets.
- Took bilingual calls, speaking in Spanish, while entering notes in the computer in English.
- Spoke with customers regarding tolls - both English and Spanish.
- Exceeded employers' expectations in call qualifications. Analyzed daily reports on performance metrics, such as average call times and call volumes.
- Provided a high level of multitasking ability and teamwork capabilities.
- Processed customer payments.
- Guided customers with disputed charges.
- Updated customer accounts, addresses, and contact information within call management databases.
- Daily duties included general office tasks such as sending and receiving emails, faxes, etc.
Customer Service Associate (Cashier)
Mason's Cafe
Irving, TX
02.2013 - 03.2014
- Greeted customers upon arrival, assisted them with their inquiries, and maintained the organization of the workstation.
- Answered incoming customer calls, multitasking.
- Organized merchandise in the store to ensure items were easy to locate.
- Stocked shelves, displays, and coolers with products.
- Assisted customers with product selection based on their individual needs.
- Processed payments using cash registers and credit card machines.
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
- Prepared accounting reports of sales at the end of the shift.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
Education
Bachelor of Business Administration - Finance
University of North Texas At Dallas
Dallas, TX12-2026
High School Diploma -
Nimitz High School
Irving, TX06-2013
Skills
- Bilingual
- Customer Service Oriented
- Fast Learner
- High Ability to Multi-task
- Vast Interpersonal Skills
- Microsoft Office
- Positive Attitude
- Optimistic Outlook
- 40 WPM
References
- Maura Galvan, (214)442-3602, Maura.Velasquez@utsouthwestern.edu
- Lizdy Sanchez, (214)892-9731, lizdycanales@gmail.com
Accomplishments
- Dream.Us Scholar since August 2022 with a GPA of 3.4
Websites
References
References available upon request.
Timeline
Patient Access Rep II
UT Southwestern Medical Center
07.2022 - 08.2024
PRN
UT Southwestern Medical Center
03.2022 - 07.2022
MSR1
Molina Healthcare
09.2017 - 08.2019
Administrative Clerk (Temp)
Salvation Army
11.2016 - 08.2017
Call Center Data Entry Clerk (Seasonal)
Salvation Army
09.2016 - 11.2016
Customer Service Call Center - Toll (Contract)
Etan Industries
06.2015 - 06.2016
Customer Service Associate (Cashier)
Mason's Cafe
02.2013 - 03.2014
Bachelor of Business Administration - Finance
University of North Texas At Dallas
High School Diploma -
Nimitz High School