Dilcia Pena Martinez
Orlando,FL
Summary
I Consider my self very skilled, quick learner which is why im confident, i can work in any environment with or without experience in the hospitality industry as I've worked for various hotels and restaurants. I have extensive knowledge of customer service as I've held numerous roles involving directly attending to guests. working in the food and nutrition department and customer area has giving me experience in the healthcare industry as well.
I possess great communication Skills , cash handling and team player qualities , I believe customer or patients satisfaction is priority .
Overview
16
16
years of professional experience
Work History
Cashier/ F&Nutrition Service /starbucks Experience
Orlando Health Orlando Regional Medical Center
11.2020 - Current
- Operated cash register to process sales transactions, handle cash and make change.
- Suggested and described items based on guest preferences.
- Explained current promotions and new menu items.
- Maintained current knowledge of store
- promotions and highlighted sales to customers.
- Starbucks coffe experienced any type of coffe drinks knowledge
Barista Manager
Joffrey's Coffee And Tea Co
02.2017 - 03.2020
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- coffe and seasonal drinks training experienced
Cashier /Customer Service Associate
Victoria's Secret & PINK
05.2016 - 02.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Secretary/reservation and Receptionist
Sosua Bay Resort
03.2014 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Server/Hostess Receptionist
Puerto Plata Village Resort
01.2010 - 04.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
Education
No Degree - CNA/ Home Health Aide Program
JT of Central Florida Vocational School
Orlando, FLNo Degree - Business Administration And Marketing
High School Politecnico Gregorio Urbano Gilbert
Puerto Plata, Dominican RepublicCollege - Some College in Accounting
O&M University
Puerto Plata, Dominican Republic06.2013
Diploma Microsoft And Excell
Pimentel Institute
Puerto Plata, Dominican Republic03.2010
Skills
- Cash handling (5 years experience)
- Complaint Resolution
- Staff Supervision (4 year experience
- Food preparation (3 years experience
- server -3 years experience
cashier customer service/ 5 year experience
Barista / coffee experience / 5 years
- Call center Response and Transfer
- Retail and sales 7 years experience
- CNA -Less Than 6month experience
- Shift manager (4 years experience)
- Strong Communication and Interpersonal Skills
- Payment Processing
- Responding to Difficult Customers
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier/ F&Nutrition Service /starbucks Experience
Orlando Health Orlando Regional Medical Center
11.2020 - Current
Barista Manager
Joffrey's Coffee And Tea Co
02.2017 - 03.2020
Cashier /Customer Service Associate
Victoria's Secret & PINK
05.2016 - 02.2017
Secretary/reservation and Receptionist
Sosua Bay Resort
03.2014 - 01.2016
Server/Hostess Receptionist
Puerto Plata Village Resort
01.2010 - 04.2011
College - Some College in Accounting
O&M University
Diploma Microsoft And Excell
Pimentel Institute
No Degree - CNA/ Home Health Aide Program
JT of Central Florida Vocational School
No Degree - Business Administration And Marketing
High School Politecnico Gregorio Urbano Gilbert
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