Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dilcia Verdugo

Charlotte,NC

Summary

Detail-oriented professional with 8+ years of experience and a proven knowledge of conflict resolution, customer communications and customer needs. Aiming to leverage my skills to successfully fill any position at your company. Positive and diligent professional at everything that I do.

Overview

7
7
years of professional experience

Work History

Apartment Leasing Consultant

Obrien Realty Group, Devonwood Apartments
01.2023 - 09.2023
  • Conducted thorough background checks on applicants to maintain community safety standards and minimize delinquency risks.
  • Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Prepared tenants renewals leases.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.

Apartment Leasing Consultant

Creekside at Mathews, BH Management Services, LLC.
06.2022 - 01.2023
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Apartment Leasing Consultant

Redhill Ventures – Sharon Pines LLC
04.2021 - 06.2022
  • Showing vacant apartments, handling maintenance requests, creating lease terms, preparing renewals and posting apartment ads on websites
  • Excellent customer service skills and able to prelease apartments for a complex with 300+ units
  • Formed great relationships with tenants, maintenance and staff
  • Collected, accurately documented and deposited rent payments, security deposits and other rental fees
  • Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.

Customer Service Agent

Dexwell, Inc.
07.2016 - 04.2021
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Education

High School Diploma -

West Mecklenburg High School
Charlotte, NC
06.2014

Skills

  • Communication
  • Attention to Detail
  • Active Listening
  • Improving Customer Experience
  • Building Customer Loyalty
  • Bilingual Customer Support
  • Problem Resolution
  • Follow-up
  • Goal oriented
  • Customer service
  • Fair housing policies
  • Clear communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Apartment Leasing Consultant

Obrien Realty Group, Devonwood Apartments
01.2023 - 09.2023

Apartment Leasing Consultant

Creekside at Mathews, BH Management Services, LLC.
06.2022 - 01.2023

Apartment Leasing Consultant

Redhill Ventures – Sharon Pines LLC
04.2021 - 06.2022

Customer Service Agent

Dexwell, Inc.
07.2016 - 04.2021

High School Diploma -

West Mecklenburg High School

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Dilcia Verdugo