Marzhane McNeal
AMC, LLC
Thornton,CO
2
Languages
2027
years of professional experience
Administrative professional with experience managing high-volume applications, onboarding documentation, confidential records, and customer and employee support. Processes 21–35 applications per week and resolves 13+ concerns weekly, while maintaining accurate records and handling sensitive personal and financial information with discretion. Experienced in policy communication, training, conflict resolution, and coordinating multiple priorities in fast-paced environments. Seeking a 100% remote opportunity in Human Resources, People Operations, or administrative support.
Work History
Apartment Leasing Consultant
3 Years 7 Months- Process applications and supporting documentation while maintaining accurate, organized, and confidential files.
- Coordinate move-in and onboarding-related processes, ensuring required forms and documentation are completed and maintained.
- Communicate policies, procedures, requirements, and expectations clearly to applicants and residents.
- Maintain detailed records and assist with ongoing file maintenance throughout the resident lifecycle.
- Handle sensitive personal and financial information professionally and with discretion.
- Resolve concerns by listening to individuals, explaining policies, and coordinating appropriate next steps.
- Collaborate with internal teams to address documentation, payment, account, and service-related issues.
- Support outreach and relationship-building initiatives while maintaining a professional and welcoming environment.
Receptionist Administrator
- Scheduled, registered, checked in, and checked out patients for healthcare services while managing a high-volume front desk.
- Maintained patient charts and confidential information while following HIPAA and OSHA requirements.
- Collected payments and uploaded required documentation, consents, and supporting records with attention to accuracy.
- Served as a liaison between patients, Medical Records, and Billing regarding charges, payments, insurance, and documentation.
- Communicated professionally with individuals from diverse backgrounds while handling sensitive and sometimes complex concerns.
- Balanced multiple administrative priorities while maintaining accurate records and a positive service experience.
Assistant Manager in Training
- Trained, managed, and supported 3–5 employees, helping team members understand expectations and operational standards.
- Supported employee performance and day-to-day team operations in a fast-paced environment.
- Handled employee and customer concerns using conflict-resolution techniques and professional communication.
- Helped maintain a positive workplace and customer experience consistent with company culture and standards.
- Conducted daily cash and inventory management while maintaining accuracy and accountability.
Education
HIGH SCHOOL DIPLOMA
Skills
HR Administrative Support
Application Processing
Employee Training & Support
Confidential Information Handling
Customer & Employee Relations
Scheduling & Coordination
HIPAA & OSHA Awareness
Organization & Multitasking
Onboarding & Documentation
Records & File Management
Policy & Procedure Communication
Conflict Resolution
Data Entry & Documentation
Payment & Account Administration
Written & Verbal Communication
Team Leadership
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Apartment Leasing Consultant
AMC, LLC
01.2023 - CurrentRead More
Receptionist Administrator
Stride Community Health Center
2021 - 01.2023Read More
Assistant Manager in Training
Chick-fil-A
2020 - 2023Read More
Eaglecrest High School
HIGH SCHOOL DIPLOMA
Read More