Jessica House
Baltimore,MD
Summary
Dedicated professional with a proven track record in property management, enhancing tenant satisfaction through exceptional customer service and effective communication.
Overview
7
7
years of professional experience
Work History
Apartment Leasing Consultant
Maryland Management Company
Owings Mills, MD
06.2024 - Current
- Assisted prospective tenants with apartment tours and leasing applications
- Collaborated with maintenance staff to ensure timely resolution of tenant issues
- Maintained accurate records of lease agreements and tenant communications
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Conducted property inspections, identifying maintenance needs and ensuring compliance with regulations.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Provided leadership, guidance and support to staff members.
Teacher's Assistant
Community Action Council of Howard County
Columbia, MD
10.2023 - 06.2024
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Supported students with individualized learning strategies and academic challenges.
- Facilitated communication between parents and educators regarding student progress.
- Organized classroom materials and resources to enhance learning environment.
- Monitored student behavior, promoting positive interactions and conflict resolution.
- Implemented educational games and activities to reinforce curriculum concepts effectively.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Handled class records for attendance, assignment grades and course participation scores.
Medical Assistant/Receptionist
Dr. Tamada Mira
Baltimore, MD
04.2021 - 10.2022
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted with electronic medical records maintenance for accurate patient information tracking.
- Facilitated patient check-ins and check-outs, enhancing overall patient experience.
- Provided support in preparing examination rooms, ensuring a clean and organized environment.
- Developed efficient filing systems for patient documents, enhancing retrieval speed and accuracy.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Assistant
UMCMG Women's Health
Glen Burnie, MD
10.2018 - 10.2019
- Assisted with patient intake and medical history documentation.
- Administered vaccines and performed basic laboratory tests.
- Scheduled appointments and managed patient records efficiently.
- Supported physicians in examinations and procedures, ensuring patient comfort.
- Maintained cleanliness and organization of examination rooms and medical supplies.
Education
Medical Assistant Certificate - Medical Assisting
Brightwood College
Baltimore, MD09-2017
Skills
- Goal Oriented
- Property management
- Fair housing laws
- Customer service
- Lease renewals
- Section 8
- Property inspections
- Telephone and email etiquette
- Unit inspection
- Leasing terms and specifications
- Relationship building
- Application processing
- Team building
- Record keeping
- Administrative support
Accomplishments
Achieved the unsung hero award in June 2025
Timeline
Apartment Leasing Consultant
Maryland Management Company
06.2024 - Current
Teacher's Assistant
Community Action Council of Howard County
10.2023 - 06.2024
Medical Assistant/Receptionist
Dr. Tamada Mira
04.2021 - 10.2022
Medical Assistant
UMCMG Women's Health
10.2018 - 10.2019
Medical Assistant Certificate - Medical Assisting
Brightwood College