Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hayli Enriquez

San Marcos

Summary

Dynamic and goal-oriented professional with extensive experience as an Apartment Leasing Consultant at Kairoi and Nrp Group, and a Barista at Starbucks. Excelled in enhancing tenant satisfaction and occupancy rates through exceptional customer service and effective property management. Demonstrated teamwork and friendly demeanor, significantly improving resident retention and creating positive environments.

Developed skills in residential leasing environment, seeking to transition into new field. Proficient in customer service and relationship management, adept at addressing client needs and resolving issues. Ready to leverage these skills to contribute to dynamic and customer-focused team.

Overview

5
5
years of professional experience

Work History

Apartment Leasing Consultant

Kairoi
11.2024 - Current
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
  • Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.

Apartment Leasing Consultant

Nrp Group
08.2023 - 11.2024
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.

Barista

Starbucks
01.2020 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

High School Diploma -

Lehman Highschool
Kyle, TX
06-2021

Skills

  • Goal oriented
  • Friendly and outgoing
  • Teamwork orientation
  • Team player
  • Property management
  • Opening and closing duties
  • Fair housing laws
  • Fair housing policies

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Apartment Leasing Consultant

Kairoi
11.2024 - Current

Apartment Leasing Consultant

Nrp Group
08.2023 - 11.2024

Barista

Starbucks
01.2020 - 08.2023

High School Diploma -

Lehman Highschool

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Hayli Enriquez