Martha Baez
San Antonio
Summary
Adaptable and results-driven professional with a proven track record. Adept in enhancing company and management satisfaction. Skilled in property maintenance, creative problem solving, and situational deescalation, with a strength for clear communication and team collaboration. Excelled in training peers and negotiating conditions, significantly contributing to company success and overall flow of the work environment.
Overview
7
7
years of professional experience
Work History
Apartment Leasing Consultant
Apartment Solutions Inc.
01.2019 - Current
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Trained new team members on company policies and best practices, supporting their professional growth within the industry.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Production Machine Operator
A&C Products Inc.
12.2017 - 12.2018
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Maintained quality of product by checking labels, packaging and other factors.
- Documented production activity in logs and job tickets.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Identified and corrected issues or inconsistencies found in batch samples.
- Assembled products according to changing daily work orders and specific customer needs.
Education
GED -
MacArthur Highschool
San Antonio, TX05-2007
Skills
- Goal oriented
- Fair housing laws
- Clear communication
- Team collaboration
- Creative problem solving
- Unit inspection
- Training and mentoring
- Property maintenance
- Staff management
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Apartment Leasing Consultant
Apartment Solutions Inc.
01.2019 - Current
Production Machine Operator
A&C Products Inc.
12.2017 - 12.2018
GED -
MacArthur Highschool
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