Adriana Rodriguez Ontiveros
Dallas,TX
Summary
Dynamic Apartment Leasing Consultant with a proven track record at SMI Management leasing consultant for a 900+ Units property , excelling in customer service and relationship building. Skilled in property management and lease agreements, I enhanced tenant satisfaction and increased occupancy rates through engaging property tours and effective communication. Committed to fostering a positive community environment while ensuring compliance with fair housing laws.
Overview
4
4
years of professional experience
Work History
Apartment Leasing Consultant
SMI Management
09.2023 - Current
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction average of 20-30 prospects a month
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various website and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Trained new team members on company policies and best practices, supporting their professional growth within the industry.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted regular inspections of both interior and exterior of properties for damage.
- used to fast-paced job spaces as well as good working under pressure or tight time frames
Leasing Consultant
SMI Management
09.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- made effort to remember residents name and apartment numbers
Kitchen Staff Member
Saxton Group
06.2021 - 06.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Helped in all kitchen,Cashier and Busser positions as needed
Education
High School Diploma -
Lake Highlands High School
9449 Church Rd Dallas Tx 7523805.2023
Skills
- Goal oriented
- Teamwork orientation
- Property management
- Fair housing laws
- Customer service
- Clear communication
- Lease renewals
- Lease agreements
- Property inspections
- Telephone and email etiquette
- Creative problem solving
- Unit inspection
- Leasing terms and specifications
- Relationship building
- Property tours and inspections
- Flexible schedule
- Leasing and sales
- Application processing
- Team building
- Community engagement
- Property tours
- Closing techniques
- Application verification
- Teamwork
- Time management
- Attention to detail
- Multitasking Abilities
- Yardi
- Rentcafe
- Microsoft
- Excel
- Outlook
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Drawing and Painting
- Passionate about balancing physical health with mental and emotional wellness
- Reading
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Timeline
Apartment Leasing Consultant
SMI Management
09.2023 - Current
Leasing Consultant
SMI Management
09.2023 - Current
Kitchen Staff Member
Saxton Group
06.2021 - 06.2024
High School Diploma -
Lake Highlands High School
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