LESLY INTERIANO
Los Angeles,CA
Summary
A highly motivated and eager to learn leasing consultant with a strong background in customer service, aiming to transition into a property manager role. Leveraging exceptional organizational skills and customer service expertise to deliver outstanding tenant experiences.
Overview
13
13
years of professional experience
Work History
Apartment Leasing Consultant
FPI Management
Bellflower, CA
08.2024 - Current
- Maintained accurate records of unit availability and pricing information.
- Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
- Prepared leases for signature by both tenant and management personnel.
- Addressed resident complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
- Reviewed recertification applications to ensure compliance with relevant regulations and policies.
Customer Service Representative
Waste Management
12.2022 - 08.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Receptionist
Landsberg Orora
Montebello, CA
04.2021 - 10.2022
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Brand Ambassador
E&L LLP.
Los Angeles, CA
12.2018 - 11.2020
- Developed and executed brand awareness campaigns to increase customer engagement.
- Managed relationships with vendors involved in promotional activities.
- Engaged with potential customers, providing product information and answering queries.
Appointment Setter
National Recalls Franchise
12.2016 - 03.2018
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Followed up with customers after scheduled appointments were completed.
- Documented all activities related to appointment setting processes.
Style Advisor/ Sales
Ann Taylor
04.2014 - 07.2016
- Managed inventory levels, replenishing stock as needed to ensure optimal availability of products.
- Maintained accurate records of daily sales figures and goals achieved.
- Maintained an organized and clean sales floor environment.
Teller
JP Morgan Chase Bank
09.2014 - 06.2015
- Maintained confidentiality of all customer records and information according to company policies.
- Provided exceptional customer service while accurately processing routine transactions.
- Adhered strictly to all security procedures related to handling money at the teller window.
Floor Sales Associate/ Cashier
G Stage
10.2011 - 03.2014
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Communications - Communication Studies
Pasadena City College
11.2023
Undeclared major -
California State Los Angeles University
01.2013
Diploma -
John C. Fremont High School
Skills
- Administrative Support
- Data Management
- Lease Renewals
- Lease Agreements
- Resident assistance
- Relationship Building
- Computer Skills
- Yardi software proficiency
- Fluent in Spanish
- Computer Proficiency and Microsoft Office
Timeline
Apartment Leasing Consultant
FPI Management
08.2024 - Current
Customer Service Representative
Waste Management
12.2022 - 08.2024
Receptionist
Landsberg Orora
04.2021 - 10.2022
Brand Ambassador
E&L LLP.
12.2018 - 11.2020
Appointment Setter
National Recalls Franchise
12.2016 - 03.2018
Teller
JP Morgan Chase Bank
09.2014 - 06.2015
Style Advisor/ Sales
Ann Taylor
04.2014 - 07.2016
Floor Sales Associate/ Cashier
G Stage
10.2011 - 03.2014
Communications - Communication Studies
Pasadena City College
Undeclared major -
California State Los Angeles University
Diploma -
John C. Fremont High School
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