Summary
Overview
Work History
Education
Skills
Projects
Languages
References
Timeline
Generic

Dildora Adkhamjonova

Banker
Coraopolis,PA

Summary

Accomplished banking professional with expertise in HELOC origination and customer relationship management at Citizens Bank. Leveraged Salesforce CRM to maintain a 100% customer satisfaction rating. Proficient in financial product knowledge and communication, driving client engagement and revenue growth. Skilled in KYC/AML compliance and Excel for data analysis.

Overview

9
9
years of professional experience

Work History

Banker

Citizens Bank
Pittsburgh
08.2024 - Current
  • Originated and processed Home Equity Line of Credit (HELOC) applications, helping homeowners access funding for debt consolidation and renovations.
  • Conducted deep financial consultations with both personal and business clients, aligning them with appropriate banking and lending solutions.
  • Assisted in loan retention strategies and cross-functional product offerings to increase branch revenue and improve client lifecycle engagement.
  • Maintained a 100% customer satisfaction rating, with consistent praise for proactive communication and expert-level service.
  • Logged and tracked client interactions through Salesforce CRM to streamline outreach, reporting, and case resolution.
  • Adhered to KYC, AML, and internal audit procedures to ensure full compliance across all transactions and loan documents.

Accounts Payable

Karvon LLC
Pittsburgh
05.2023 - 07.2024
  • Processed vendor invoices and maintained accurate financial records for timely payments.
  • Communicated with logistics and operations departments to reconcile discrepancies.
  • Monitored accounts and reduced overdue balances through proactive follow-up.
  • Collaborated with cross-functional teams to ensure timely and compliant reporting.

Relationship Banker

PNC Bank
Pittsburgh
12.2022 - 04.2023
  • Provided client-centered banking support in a high-volume retail branch.
  • Assisted clients with account services, digital onboarding, and lending inquiries.

HR Specialist

Phoenix Cargo LLC
Cincinnati
12.2020 - 05.2022
  • Led recruitment and hiring processes for a 200-employee company.
  • Advised leadership on employee performance, benefits, and policy enforcement.
  • Managed HR compliance with federal and state regulations.
  • Provided employee relations support and improved team cohesion through training programs.

ESL Teacher

Step Up Learning Center
Tashkent
12.2016 - 12.2020
  • Taught English to non-native speakers using immersive, student-centered techniques.
  • Built language confidence and comprehension across diverse age groups.
  • Created dynamic lessons and assessments tailored to learner goals.

Education

Bachelor of Science - Business Administration, Finance Concentration

Southern New Hampshire University

Skills

  • Business lending support
  • Heloc and loan origination
  • Financial product knowledge
  • Customer relationship management
  • Accounts payable
  • Banking operations
  • Salesforce CRM
  • Excel (Pivot Tables, VLOOKUP)
  • Tableau (basic)
  • Risk & Compliance
  • KYC/AML
  • Communication

Projects

Supported numerous HELOC and business and personal credit card applications by preparing client files and coordinating financial consultations — contributing to branch lending performance. Maintained 100% customer satisfaction by resolving issues quickly and aligning clients with financial tools that met their needs. Improved internal service workflows by tracking all interactions and case updates in Salesforce CRM to reduce delays and missed follow-ups. Collaborated with accounts payable and back-office finance teams to reduce invoice discrepancies and ensure on-time vendor payments.

Languages

English
Native/ Bilingual
Uzbek
Native/ Bilingual
Russian
Professional
Turkish
Professional

References

References available upon request.

Timeline

Banker

Citizens Bank
08.2024 - Current

Accounts Payable

Karvon LLC
05.2023 - 07.2024

Relationship Banker

PNC Bank
12.2022 - 04.2023

HR Specialist

Phoenix Cargo LLC
12.2020 - 05.2022

ESL Teacher

Step Up Learning Center
12.2016 - 12.2020

Bachelor of Science - Business Administration, Finance Concentration

Southern New Hampshire University

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