DILEEP CHAPPA
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor J1
Marriot Hotel
11.2023 - 11.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Intern
Mercure Property ,Accor Hotels
03.2022 - 06.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Intern
Svenska Design Hotels
06.2019 - 10.2019
- Industrial explore training
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bsc Hospitality And Hotel Administration - Hospitality Administration And Management
SRM IHM
Chennai, Tamilnadu 2023
Diploma and P.G Diploma in Hotel Management - Hotel Management
Akhil Hotel Management Academy, Setwin
Rajahumdry, India 04.2019
S.S.C - School
Bhashyam Public School
Rajahmundry 03.2016
Skills
- Housekeeping knowledge
- Guest Relations
- Customer service-focused
- Training and mentoring
- Health and safety compliance
- Team Collaboration
- Ordering cleaning supplies
- Workload prioritization
Accomplishments
- Supervised team of 30+ housekeepers,6room inspectors and staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
- Father's Name: Chappa ChinnaRao
- Mother's Name: Chappa ChinnaJogeshwari
- DOB : 09-13-200
- Marital status: Unmarried
- Gender: Male
- Nationality : indian
Hobbies and Interests
- Dancing
- Music
- Travel
Disclaimer
- I hereby declare that the above furnished information is complete and true to the best of my knowledge.
Certification
- Best Associate of the quarter award issued by Marriott May2,2024 and 250$ bonus.
Languages
English
Full Professional
Spanish
Elementary
Telugu
Native or Bilingual
Hindi
Full Professional
Timeline
Housekeeping Supervisor J1
Marriot Hotel
11.2023 - 11.2024
Intern
Mercure Property ,Accor Hotels
03.2022 - 06.2022
Intern
Svenska Design Hotels
06.2019 - 10.2019
Bsc Hospitality And Hotel Administration - Hospitality Administration And Management
SRM IHM
Diploma and P.G Diploma in Hotel Management - Hotel Management
Akhil Hotel Management Academy, Setwin
S.S.C - School
Bhashyam Public School