Diler Kami
El Cajon,CA
Summary
5+ years of IT operations experience managing Google Suite, Microsoft 365, and troubleshooting across macOS, Windows, Android, and iOS platforms. Skilled in device management (MDM), IT support, setting up workstations, and configuring hardware/software. Experienced in remote IT operations, onboarding staff, and maintaining data integrity with a focus on cybersecurity compliance and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Director
Urban Street Angels
01.2019 - 07.2024
- Active Directory & Azure Management: Effectively managed user accounts, groups, and permissions within Active Directory and Microsoft Azure environments.
- File Collaboration: Supported and resolved daily user issues related to file access, sharing, and synchronization in SharePoint and OneDrive,
- Administered Google Suite for a team of 20+ employees, optimizing email management, cloud storage, and collaboration tools. Ensured 99.9% system uptime through proactive monitoring and administrative controls.
- Provided IT support to 20+ staff members, resolving a wide range of technical issues, and reduced resolution time by 30% through a streamlined ticketing system.
- Troubleshot macOS, Windows, Android, and iOS issues, installed antivirus software to strengthen security, and optimized system performance, improving user satisfaction and reducing technical issues.
- Experienced with Device Management (MDM) using Scalefusion software to manage employee laptops and work phones, including tracking device location, enforcing security policies, restricting data sharing, and performing remote wipes to prevent data loss.
- Installed security cameras, configured Wi-Fi routers, and implemented firewalls, improving surveillance, connectivity, and overall data security while ensuring compliance with cybersecurity standards.
- Managed remote IT operations, overseeing tasks offsite and being on call for emergencies, demonstrating strong self-management and communication skills.
- Installed and configured computers, set up workstations with peripherals, and managed networked and local printers, scanners, and copiers, ensuring 100% uptime and reducing device errors.
- Optimized productivity with Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, Teams, OneDrive).
- Set up work laptops, phones, and emails for new staff as part of the onboarding process, ensuring a smooth transition.
- Managed access credentials and fob systems, ensuring secure and controlled access for staff and clients to the building, garage, and sensitive areas, significantly enhancing security and control.
- Thoroughly documented all company devices, capturing serial numbers for printers, laptops, and work phones to ensure accurate tracking and streamlined inventory management.
- Developed and implemented a patrol monitoring system for security guards, ensuring they complete scheduled rounds and preventing incidents caused by missed patrols.
- Processed and entered client data records weekly for youth with mental health conditions and substance use disorders, achieving 99% accuracy while ensuring strict adherence to data integrity and security protocols.
- Developed two websites, urbanstreetangels.org and 8west.org, with improved navigation, increasing user engagement by 30%, and updated company websites daily to ensure relevant content and maximize user satisfaction.
IT Support Specialist
Volunteer at Father Joe's Villages
04.2018 - 11.2018
- Delivered onsite technical support for employees.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate Degree in Computer Science -
Grossmont College
El Cajon, CA05.2024
University Studies-Math, Natural & Computer Science: Associate in Science -
Grossmont College
El Cajon, CA05.2024
CSU Certificate of Achievement -
Grossmont College
El Cajon, CA05.2024
Skills
- Google Suite Administration
- Active Directory & Azure Management
- macOS, Windows, Android, and iOS Support
- Device Management (MDM)
- Network Security (Firewalls & Antivirus)
- Strong communication skills
- Excellent troubleshooting and problem-solving abilities
- Remote IT Operations Management
- Workstation Setup & Configuration
- Microsoft 365 Suite Administration
- Employee Onboarding (Laptop, Phone, Email Setup)
- SharePoint and OneDrive
- Inventory Management & Device Documentation
- Operations Management
- Data Entry (99% Accuracy)
- Website Development & Maintenance
- Ability to manage multiple tasks in a fast-paced environment
Certification
- Microsoft IT Support Specialist Certificate
- Google IT Support Certificate
- Data Analytics Certificate
- Google Cybersecurity Certificate
- CompTIA A+ Certificate [Ongoing]
Timeline
IT Director
Urban Street Angels
01.2019 - 07.2024
IT Support Specialist
Volunteer at Father Joe's Villages
04.2018 - 11.2018
Associate Degree in Computer Science -
Grossmont College
University Studies-Math, Natural & Computer Science: Associate in Science -
Grossmont College
CSU Certificate of Achievement -
Grossmont College
- Microsoft IT Support Specialist Certificate
- Google IT Support Certificate
- Data Analytics Certificate
- Google Cybersecurity Certificate
- CompTIA A+ Certificate [Ongoing]
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