Dilia Ginel
Central Falls,RI
Summary
Exceptional Retail Store Manager with proven expertise at Metro By T-Mobile, excelling in customer service and building rapport for over 10 years.
Ideal candidate for most employers with the history of managing retail environments effectively. Proven track record with having the ability to enhance customer satisfaction and maintain efficient store operations.
Experienced with leading new hires to optimize acceptable store and interactive performance. Utilizes strong leadership skills to motivate teams and enhance productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Metro ByT-Mobile
08.2015 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock and maintain a healthy variety to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Cash handling registers and deposits for banking accuracy and lack of discrepancies.
- Greeting the public with proper uniform attire, warm and positive interactions.
- Building Rapports with giving and getting a name while asking open-ended questions.
- Reporting fraudulent activity within customers and/or employees with focused and alert behaviors.
- Safety precautions with theft and/or public behaviors.
- Top down selling while using company tactics to decrease rejection in promotional offers.
- Attention to supplies for proper supply orders to be created.
Education
High School Diploma -
Exeter Job Corps
Exeter, RI06-2019
Skills
- Customer service
- Problem-solving
- Store maintenance
- Hiring and training
- Promotional planning
- Safety mindset
Certification
- Public Speaking
- Customer Service
- Women's Mentoring Partnership
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
Metro ByT-Mobile
08.2015 - Current
High School Diploma -
Exeter Job Corps
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