Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dilia Urbaez

Union

Summary

Results-driven professional with proven experience in HR, retail, and hospitality. Skilled in payroll, training, and customer service, with strong bilingual communication (English/Spanish). Currently applying expertise at Nike while pursuing a B.S. in Hospitality & Tourism Management.

Overview

6
6
years of professional experience

Work History

Store Associate

Nike Factory Outlet
03.2025 - Current
  • Deliver exceptional customer service in a high-volume outlet serving hundreds of daily shoppers.
  • Boost sales performance by upselling products and supporting merchandising strategies.
  • Collaborate with team members to maintain seamless store operations and customer satisfaction.

Human Resource Specialist

NYARNG - JTF Asylum Resource Support
10.2022 - 01.2025
  • Oversaw HR operations for 2,500+ service members, ensuring payroll accuracy and compliance.
  • Streamlined onboarding and training processes across multiple mission sets, improving readiness.
  • Prepared detailed personnel reports that informed leadership decision-making.

Education Facilitator

Kids Peace
07.2022 - 09.2022
  • Designed and delivered life skills workshops to empower at-risk youth (ages 10–18).
  • Partnered with staff to create a supportive, inclusive learning environment for transitioning students.

Emergency Response Operations Specialist

NYARNG - JTF COVID-19 Response
11.2020 - 05.2022
  • Coordinated distribution of 65,000+ PPE units weekly, improving supply chain efficiency.
  • Supported vaccination sites, ensuring the safe and timely administration of 3,500+ doses.
  • Maintained site security and compliance, reducing risks during high-pressure operations.

Assistant Store Manager

The Loft
08.2019 - 03.2020
  • Supervised and coached a team of sales associates, driving consistent performance improvements.
  • Increased store revenue through visual merchandising, promotions, and customer engagement.
  • Assisted leadership in analyzing sales trends to optimize strategies and exceed targets.

Education

Bachelor of Arts - Liberal Arts

SUNY Purchase
Purchase, NY
3 2022

Bachelor - Hospitality And Tourism Management

Fairleigh Dickinson University
Teaneck, NJ

Skills

  • HR Operations & Payroll
  • Onboarding & Training
  • Retail Sales & Customer Service
  • Cash handling accuracy
  • Customer assistance
  • Attention to detail focus

Timeline

Store Associate

Nike Factory Outlet
03.2025 - Current

Human Resource Specialist

NYARNG - JTF Asylum Resource Support
10.2022 - 01.2025

Education Facilitator

Kids Peace
07.2022 - 09.2022

Emergency Response Operations Specialist

NYARNG - JTF COVID-19 Response
11.2020 - 05.2022

Assistant Store Manager

The Loft
08.2019 - 03.2020

Bachelor - Hospitality And Tourism Management

Fairleigh Dickinson University

Bachelor of Arts - Liberal Arts

SUNY Purchase