Dilifer Sanchez Diaz
Harrisburg,PA
Summary
Assistant Manager with a proven track record at RAI TRAINING CENTER, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and money handling, boosting accuracy and reducing discrepancies. Skilled in team motivation and customer relations, adept at fostering positive work environments and developing strong staff relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
RAI TRAINING CENTER
09.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Burger King HOME
05.2017 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Xios
10.2013 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
ANA ELPIDIA SANCHEZ
REPUBLICA DOMINICANA07.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Recruiting and interviewing
- Budgeting and finance
- Employee Scheduling
- Staff Supervision
- Computer Skill
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
RAI TRAINING CENTER
09.2020 - Current
Cashier
Burger King HOME
05.2017 - Current
Cashier
Xios
10.2013 - Current
High School Diploma -
ANA ELPIDIA SANCHEZ
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