Dillan Freeman
North Las Vegas,NV
Summary
Motivated cybersecurity and networking student with hands-on experience in network fundamentals and a recently earned Cisco Certified Support Technician (CCST) certification. Actively developing skills in networking and security through coursework and labs, with a strong interest in Network Securirty and IT infrastructure. Eager to apply technical knowledge and continue learning in a real-world environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Raising Cane's
08.2024 - Current
- Certified Trainer
- Met customer service goals and exceeded customer expectations
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cashier
Shake Shack
05.2023 - 08.2024
- Certified Trainer
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Cybersecurity, Network Security
College of Southern Nevada
Las Vegas, NV08-2027
Skills
- Configure switches, routers, and end devices to provide end-to-end connectivity for local and remote network resources
- Configure and troubleshoot connectivity in a small network with security best practices
- Create IPv4 and IPv6 addressing schemes and verify network connectivity between devices
- Implement initial settings on end devices, switches, and routers
- Customer service
- Time management
- Team leadership
- Problem-solving
Certification
CCST - Cisco Certified Support Technician
Timeline
Customer Service Cashier
Raising Cane's
08.2024 - Current
Cashier
Shake Shack
05.2023 - 08.2024
Associate of Applied Science - Cybersecurity, Network Security
College of Southern Nevada