Dillan Graham
Mentor,OH
Summary
Being detail-oriented and a restaurant hostess with proven ability to manage multiple tasks efficiently. Committed to maintaining cleanliness and delivering outstanding customer service, contributing to a positive dining experience.
I also have experience with patient care through STNA clinicals, providing me with essential skills to support the nursing staff. Utilizes effective communication and organizational skills to enhance patient experiences and ensure smooth operations. Consistently contributing to a high standard of care is a priority to me, and I loved my experience that I had while learning for this role.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Mentor, OH
05.2025 - 11.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Provided exceptional customer service, resolving issues and enhancing overall customer experience.
- Maintained cleanliness and organization of work areas in compliance with health and safety standards.
- Operated espresso machines, grinders, and blenders to ensure optimal performance and beverage quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Did not stay long at this job for educational reasons because I became a student full-time, but I still enjoyed my time working there.
Restaurant Hostess
BROX Grill
Painesville, OH
02.2022 - 09.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists to optimize seating efficiency.
- Collaborated with servers and kitchen staff to enhance guest experience.
- Monitored dining area for cleanliness and guest satisfaction.
- Coordinated special events, enhancing overall restaurant engagement.
- Resolved guest inquiries and concerns promptly to maintain satisfaction.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Sandwich Artist
SUBWAY®Restaurants
Mentor, OH
06.2020 - 04.2022
- Prepared high-quality sandwiches following company recipes and customer specifications.
- Operated food safety procedures to maintain cleanliness and hygiene standards.
- Assisted customers with menu selections and provided an exceptional service experience.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to ensure efficient sandwich assembly during peak hours.
- Managed inventory levels, restocking supplies as needed to minimize shortages.
Education
High School Diploma -
Mentor High School
Mentor, OHState Tested Nursing Assistant -
Lakeland Community College
Willoughby, OHSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cash handling
- Problem-solving
- Cleanliness
- Order taking
- Espresso machine operation
- Safe food handling
Timeline
Barista
Starbucks
05.2025 - 11.2025
Restaurant Hostess
BROX Grill
02.2022 - 09.2024
Sandwich Artist
SUBWAY®Restaurants
06.2020 - 04.2022
High School Diploma -
Mentor High School
State Tested Nursing Assistant -
Lakeland Community College