Dillen Richard

• Performed front-end analysis in proprietary software for ILI pipeline inspections with strict 24 hour, 30 day, and 60 day reports deadlines.
• Database management with import and export functionality with Excel for correlation purposes.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources.
• Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
• Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.

• Matlab
• Correlation and identification of anomalies
• Adhered to detailed procedures
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
• Produced analytical spreadsheets using advanced Excel functions.

• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.

• Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
• Increased sales by establishing rapport with customers and identifying their needs.
• Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
• Demonstrated features, answered questions and offered solutions.

· Updating/managing software and databases

· Troubleshooting hardware and software issues

· Installing, configuring, or replacing hardware and software components

· Reporting in software: Lawruler, Filevine, MDL Centrality, and TLOxp-Advanced

· Spam Filtering Techniques through Reflexion Software offering daily white/blacklist management

• Created and updated regular inventory reports and records.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.

• Ensured efficient restaurant operations while maintaining high standards of production, productivity, quality, and customer service.
• Trained new and current employees on proper customer service practices.