Dilli Chamlagai
Antioch,TN
Summary
Dynamic hotel management professional with a proven track record at Choice Hotels, excelling in budget management and team leadership. Highly dependable and a fast learner, I implemented operational strategies that boosted sales and enhanced guest satisfaction. My exceptional attention to detail ensured successful large-scale events while fostering strong client relationships.
Overview
2025
2025
years of professional experience
Work History
Hotel Management Trainee
Super 8 Hotel
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Answered telephone calls and emails to assist customers in making reservations.
- Contributed to efficient inventory management by monitoring stock levels and placing orders when necessary.
General Manager
Choice Hotels
Nashville, TN
03.2019 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
Accounting -
John Overton High School
Nashville, TNAccounting -
Nashville State Community College
Nashville, TNSkills
Fast learner
Highly dependable
Excellent attention to detail
Timeline
General Manager
Choice Hotels
03.2019 - 01.2025
Hotel Management Trainee
Super 8 Hotel
Accounting -
John Overton High School
Accounting -
Nashville State Community College