Dillon Baden

Our teams travel to hospitals across the country restoring and repairing medical and surgical equipment saving organizations millions of dollars on our 6-day work week schedule.

As a manager and team lead it is my job to not only supervise the technicians as they carry out the restorations but to keep the operation running smooth as a whole by interfacing with clients and hospital staff, authenticating time sheets for payroll and handling logistics in order to keep the team supplied.

• Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
• Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
• Developed strong relationships with clients, resulting in repeat business and excellent referrals.

As a member of the Service Delivery team, I exist as the administrative bridge between the Sales and Operations department of the company. We manage & provision tasks to our datacenter engineers throughout the country to ensure the timely and smooth delivery of product while maintaining open communications with customers for transparent updates.

• Personally develop internal & external communications to manage a positive customer experience and maintain accurate operational process.
• Work with multiple-industry customers to understand needs and provide customized service.
• Coordinate with customers to accomplish specific needs and deliver individualized services.

As a member of the hiring team, I took the special role of communicating to the public through social media. I conducted our campaigns through daily posts, raffles and live streams that I directed, shot and at times was featured in. These efforts helped the department consistently exceed our hiring goals.

• Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Completed talent acquisition and management for 100+ internal and external placements.