Dillon Benitez
New Braunfels,TX
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Computer Operator
Buc-ee's
San Antonio, TX
01.2023 - 01.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided online assistance to customers, ensuring prompt resolution of inquiries and issues.
- Diagnosed and repaired in-store machines, maintaining operational efficiency.
- Delivered exceptional online customer support, addressing technical problems and enhancing user experience.
Technician
Savy Tech repairs
San Antonio, TX
01.2018 - 01.2023
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Riverside Highschool
El Paso, TX06-2018
Bachelor of Science - Cybersecurity
Texas A&M - San Antonio
San Antonio, TXSkills
- Data exports
- Data analysis
- Code writing
- Decision-making
- Team collaboration
- Critical thinking
- Quantitative skills
- Innovative thinking
- Problem-solving
- Work planning
- Scripting languages
- Security analysis
- Ethical hacking
Accomplishments
- Volunteer firefighter
Timeline
Customer Service Representative/Computer Operator
Buc-ee's
01.2023 - 01.2025
Technician
Savy Tech repairs
01.2018 - 01.2023
High School Diploma -
Riverside Highschool
Bachelor of Science - Cybersecurity
Texas A&M - San Antonio