Dillon Bracey
BARRYTON, MI
Summary
I am a dedicated worker who is willing to learn new skills and work with others to ensure that the workplace is as productive and positive as possible. I am happy to assist customers and fellow employees with requests or questions they may have and try to complete my tasks in a timely and positive manner.
Overview
10
10
years of professional experience
Work History
Food Service Worker
McDonald's
12.2019 - Current
- Trained new staff on company policies, food safety protocols, and customer service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Mentored junior staff in best practices for food handling and customer interaction techniques.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Increased repeat business with high standards of food quality and service.
- Conducted daily equipment checks to ensure operational efficiency.
- Reduced food preparation times by organizing workstations effectively.
- Enhanced team efficiency with streamlined food preparation processes.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Supervised daily operations to ensure efficient food preparation and service.
Food Service Worker
Ferris State University
04.2016 - 05.2019
- Implemented process improvements to enhance order accuracy and reduce wait times.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
- Trained new staff on company policies, food safety protocols, and customer service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Improved dining experience by maintaining clean and organized eating area.
- Optimized food presentation to enhance customer dining experience.
- Conducted daily equipment checks to ensure operational efficiency.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Reduced food preparation times by organizing workstations effectively.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Enhanced team efficiency with streamlined food preparation processes.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate Degree in Marketing - Business
Ferris State University
Big Rapids, MI05-2019
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
- Team oriented
- Flexible schedule
- Cash register operation
- Food and safety standards
Timeline
Food Service Worker
McDonald's
12.2019 - Current
Food Service Worker
Ferris State University
04.2016 - 05.2019
Associate Degree in Marketing - Business
Ferris State University