Dillon Brock

• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
• Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Answered roadside assistance calls for tows and other vehicle support.
• Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
• Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
• Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
• Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
• Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
• Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Completed routine maintenance on truck to keep in working order.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

• Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
• Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
• Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
• Maintained vehicle records by recording service and repairs.
• Welded and fabricated parts.

• Dismantle vehicles piece by piece.

• Inventory parts

• Label and stock parts in proper locations

• forklift and front end loader operations.

• Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
• Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
• Maintained vehicle records by recording service and repairs.
• Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
• Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
• Built strong relationships with customers through clear communication of repair needs and expected completion times.
• Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
• Examined components and general state of vehicle engine to diagnose issues accurately.
• Utilized advanced diagnostic equipment to quickly identify issues, resulting in faster repair turnaround times for customers.
• Assisted in increasing shop revenue with upselling recommended services based on vehicle condition or manufacturer guidelines.
• Purchased parts and supplies to manage inventorying stock.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Changed, rotated, and balanced tires on different types of vehicles.