Dillon Conklin
Summary
Accomplished IT Systems Administrator focused on optimizing endpoint management and support in clinical environments. Known for strong leadership and technical skills, contributing to the seamless integration of systems and improved workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Systems Administrator III
New York Presbyterian
New York, NY
01.2020 - Current
- Manage and support 50,000+ enterprise endpoints in a clinical environment (Intune, SCCM & JAMF)
- Lead endpoint deployment, lifecycle management and optimization
- Support Epic environments and clinical workflows
- Develop automation to improve efficiency.
IT Analyst II
New York Presbyterian
Cortlandt Manor, NY
04.2018 - 01.2020
- Supported enterprise deployments and managed endpoints to ensure seamless user access and security.
- Assisted with system migrations and improved infrastructure to enhance operational reliability.
- Provided technical support to staff for IT applications, facilitating timely issue resolution and user productivity.
- Collaborated with cross-functional teams to implement technology solutions.
PC/LAN Specialist
New York Presbyterian
Cortlandt Manor, NY
01.2016 - 04.2018
- Maintained infrastructure and endpoint systems to ensure reliable operations
- Provided advanced technical support to resolve complex issues efficiently
- Participated in ongoing training and compliance activities.
- Created training materials for new hires on the company's procedures and policies.
- Assisted in developing training materials to enhance staff compliance understanding.
Help Desk Analyst
New York Presbyterian
Cortlandt Manor, NY
03.2015 - 01.2016
- Diagnosed and resolved hardware and software issues, minimizing downtime for users.
- Delivered technical support to end-users, enhancing productivity across departments.
- Documented troubleshooting steps in knowledge management database, improving future issue resolution.
- Collaborated with team members to improve help desk processes.
- Assisted in maintaining IT inventory and tracking systems.
Education
Bachelor of Science - Computer Information Systems
American InterContinental University
Schaumburg, IL06-2028
High School Diploma -
Hendrick Hudson High School
Montrose, NY06-2010
Skills
- Epic Hyperspace/Hyperdrive
- Epic Welcome/Canto/Rover
- Microsoft Intune
- Microsoft SCCM
- Windows 10/11
- Microsoft Azure
- Powershell
- Imprivata (SSO, EPCS)
- Software Deployment
- Group Policy Management
- VPN configuration
- Active directory
- Virtualization
Certification
- JAMF 200
- JAMF 300
- CompTIA A+
Key Accomplishments
EMR Transition - Cerner/Athena/Meditech to Epic
- Led rollout of Epic Configurations across 50,000+ physical and virtual machines throughout Enterprise
- Creation of print queues for physical printers, label printers, etc.
- Creation of LWS records for Imprivata and Printing
- Rollout of Epic Welcome Tablets (iOS and Windows) - Single App Mode for kiosks for registering patients
Opening of New Buildings (Spiral and The One Westchester)
- Led the rollout of Imprivata machines at new buildings
- Creation of Tri-Org Image - allowing three domains to log into one machine via Imprivata
- Creation of application profiles to allow seamless access to third party applications
Imprivata Rollout
- Creation of Imprivata policies for Clinical Shared Workstations and Single User Workstations
- Creation of Imprivata User Policies for EPCS
- Creation of Imprivata policies for Virtual Desktops (VDI) - Citrix and VMWare
- Imprivata agent rollout to 12,000+ machines
- Support and Improvements of Imprivata Appliances, Agents and Policies throughout Environment
Epic/Imprivata Customization
- Creation of Imprivata Extension Attributes for user switching of apps and share drives
- Epic Enrollment through Imprivata Epic Connector for seamless SSO access to Epic Hyperdrive
- Deployment of Epic Hyperspace through Slingshot and Local via Epic Satellite
- Customization of workstations to allow passthrough of USB Devices for dication, scanning, etc.
Timeline
IT Systems Administrator III
New York Presbyterian
01.2020 - Current
IT Analyst II
New York Presbyterian
04.2018 - 01.2020
PC/LAN Specialist
New York Presbyterian
01.2016 - 04.2018
Help Desk Analyst
New York Presbyterian
03.2015 - 01.2016
Bachelor of Science - Computer Information Systems
American InterContinental University
High School Diploma -
Hendrick Hudson High School