Skye Robertson
Benton,United States
Summary
Experienced with applying engineering principles to real-world problems, leading to impactful solutions. Utilizes analytical skills and technical knowledge to enhance operational efficiency. Track record of effective team collaboration and project completion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managed Services Engineer
Imprivata
07.2023 - Current
- Achieved project milestones and adhered to best practice, collaborating with cross-functional teams for all Managed Services West Coast clients on EAM, PAM, Confirm ID, and EPCS.
- Improved functionality by integrating cutting-edge technology such as Azure cloud-hosting of appliances, Entra ID domain services integration, IGEL devices, Wyse clients, VDI, and XenApp published desktops.
- Improved performance by troubleshooting technical issues across a multitude of varying infrastructure designs.
- Advanced technological innovations, driving progress in engineering to include complex G2 to G4 migrations, large scale Epic Hyperdrive deployments, Epic regional moves across many geographical regions, high volume enterprise merges, and complex domain migrations.
- Swiftly and confidently responded to aggressive project timelines and system outages to facilitate customer success.
Consulting Implementation Engineer
Morris Technology Solutions
07.2021 - 07.2023
- Assist clients in 'best practice' implementation of Onesign, Confirm ID, EPCS, VDI desktops, VDA automation, and Epic Hyperdrive functionality
- Identity Governance roadmap planning, workflow design, infrastructure design, and optimization
- Onesign appliance upgrades, pre-upgrade agent verification testing, G4 migration, Epic Hyperdrive App Market implementation and testing
- Assist project management staff with planning, best practice, and communication functions to plan for more efficient deployment and implementation
- Completed and received Imprivata certification: Imprivata Identity Governance Administrator
Technical Team Lead
RWJBarnabas Health
08.2020 - 07.2021
- Assist RWJBarnabas Information Technology staff in 'best practice' implementation of Onesign, VDI desktops, VDA automation, and Epic application delivery
- Advise enterprise in workflows and configuration of shared workstations and practical use
- Troubleshoot Imprivata configuration for Citrix, VMWare, Symantec VIP, and Cerner/Allscripts/Epic EMRs
- Appliance upgrades, pre-upgrade agent verification testing, and G2-G3 migration preparation/coordination
- Verification of Help Desk training and documentation for Go-Live support
- Technical liaison between RWJBarnabas, EMR Technical Support, and Imprivata vendor organizations as needed to facilitate troubleshooting and best practice setup
- Assist project management staff with planning, best practice, and communication functions to plan for more efficient deployment and implementation
Implementation Engineer
Imprivata
12.2019 - 04.2020
- Completed and received Imprivata certification: Imprivata Onesign Systems administrator
- Perform Environmental review to determine most beneficial setup
- Workflow monitoring of all hospital/client staff to determine setup and identify any potential areas of concern related to implementation
- Implement and support all aspects related to Imprivata OneSign
- Deploy OneSign to all endpoints of varying types: zero clients, thin client, all versions of Windows standard desktops, Citrix servers
- Setup of OneSign in virtual environment: VDA, VDI, RDP, mixed environment (Citrix, VMware, Microsoft, etc.)
- Contribute to the creation & maintenance of project/process related 'best practice' methodologies, training and documentation
- Pre and post go live support of all OneSign related issues
- End user and super user training
- Help Desk and application analyst training
- OneSign and EMR go live support
- Single Sign On profiling of all applications used: Web, Terminal Emulator, and Remote Hosted
- Advise customers on industry best practices/state and federal regulations relating to HIPPA security and e-prescribing controlled substances
Consulting System Engineer - Cleveland Clinic Contract
Beacon Hill Staffing Group
11.2017 - 12.2019
- Systems integration testing and profiling of Imprivata Onesign SSO applications within Citrix and Windows 7 environments
- Advise client in best practice, implementation guidelines, and feature improvements
- Establish documentation for training of clinical staff in use of Imprivata Onesign and Confirm ID for clinical workflows
- Resolution of Onesign and clinical workflow implementation issues in Citrix and Windows 7 environments
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
Information Technology Associate/Systems Admin
UAMS - University of Arkansas for Medical Sciences
02.2013 - 01.2016
- End User Support Specialist/ Service Center Rep- Senior/ Systems Administrator
- Provide technical support for a large scale Windows XP/Windows7/MAC OS environment in help desk, local workstation support, and systems administration capacities
- Provide end user support for mobile devices including installations, activations, troubleshooting and training of end users on iOS and Android platforms
- Assist customers both on-site and remotely utilizing SCCM, Remote Desktop, Bomgar, and other remote tools
- VMWare View systems administrator assisting with resolution of issue related to virtual machines, Remote Desktop Services Host, hardware pass-through, and web application access
- Enterprise implementation of Epic Hyperspace 2012/2104/2017 consisting of local hardware upgrades, Technical Dress Rehearsals, and VMWare systems
Education
Emergency Medical Technician Certification -
University of Arkansas for Medical Sciences
Little Rock, AR08.2012
Skills
- System Administration
- Imprivata Enterprise Access Management (formerly Onesign)
- Imprivata Confirm ID for Remote Access, Clinical Workflows, EPCS
- Imprivata Privileged Access Management
- Imprivata Mobile Access Management (formerly GroundControl)
- Imprivata Identity Governance and Administration
- Electronic Medical Records Systems (Cerner, Allscripts, Meditech, MedHost, Paragon)
- Epic Hyperspace/Hyperdrive
- IGEL, Wyse, VMWare, Citrix
- Root-cause analysis
- Project planning
- Critical thinking
Certification
- Imprivata Onesign Systems Administrator
- Imprivata Identity Governance Administrator
- Imprivata Privileged Access Management Certified Professional
- Imprivata Mobile Access Management - Certified Administrator
- IGEL Foundations
- VMWare Certified Associate 6 - Desktop and Mobility
Timeline
Managed Services Engineer
Imprivata
07.2023 - Current
Consulting Implementation Engineer
Morris Technology Solutions
07.2021 - 07.2023
Technical Team Lead
RWJBarnabas Health
08.2020 - 07.2021
Implementation Engineer
Imprivata
12.2019 - 04.2020
Consulting System Engineer - Cleveland Clinic Contract
Beacon Hill Staffing Group
11.2017 - 12.2019
Information Technology Associate/Systems Admin
UAMS - University of Arkansas for Medical Sciences
02.2013 - 01.2016
Emergency Medical Technician Certification -
University of Arkansas for Medical Sciences
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