ERIC JOHNSON
Vicksburg,MI
Summary
Results-driven IT professional with over 20 years of experience in delivering exceptional customer service and support in fast-paced, security-focused environments. Proactively meets operational deadlines and requirements, effectively managing multiple priorities to ensure seamless workflow. Skilled in both independent and collaborative settings, consistently contributes to organizational goals through strategic problem-solving and innovative thinking. Known for reliability and a steadfast work ethic, consistently exceeds expectations in dynamic and challenging situations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Managed Services Engineer
Secant Technologies/Aunalytics
Kalamazoo, MI
07.2008 - 02.2026
- Partnered with a diverse portfolio of managed services clients to modernize IT environments and maintain 24/7 seamless operations.
- Orchestrated end-to-end onboarding for new clients, including meticulous environment mapping, documentation, and the deployment of advanced monitoring/alert systems.
- Served as a critical Tier 2 escalation point, resolving high-impact incidents for Service Desk and Managed Services teams.
- Designed and executed long-term maintenance frameworks that significantly increased system reliability and client retention through the 2019 corporate merger.
Desktop Support Specialist (Contract)
Eaton Corporation
Marshall, MI
06.2006 - 06.2008
- Maintained enterprise hardware fleets, performing rapid repairs and deployments of high-performance workstations for a global manufacturing leader.
- Resolved complex network and peripheral issues to ensure uninterrupted business productivity and user uptime
- Documented troubleshooting procedures and solutions in a knowledge base to improve team efficiency and training resources.
- Executed regular hardware and software upgrades, ensuring optimal performance and compatibility with enterprise standards.
Information Assurance Security Officer
United States Army
El Paso, Texas
03.2004 - 05.2006
- Audited mission-critical networks for strict regulatory compliance and hardened systems against external threats.
- Developed a custom tracking program for compliance and accreditation, automating system security oversight for all users and assets.
- Applied mandated security patches, updates, and encryption protocols to protect Army information assets.
- Developed and executed annual training initiatives aimed at reinforcing user compliance with organizational policies and regulations.
Terminal Area Security Officer
United States Army
El Paso, Texas
09.2003 - 03.2004
- Conducted regular audits to ensure computer systems met established regulatory and policy standards.
- Diagnosed and repaired technical problems to ensure optimal performance of computer systems and networks.
- Maintained detailed logs of security incidents, providing accurate reports for internal audits and reviews.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Information Security Level 2
United States Army
Fort Huachuca, Arizona06-2004
Information Security Level 1
United States Army
Fort Gordon, Georgia06-2004
IT Management
IT Network Academy
El Paso, Texas01-2004
Network Switching Systems
United States Army
Fort Gordon, Georgia01-2002
Skills
- System troubleshooting
- Root-cause analysis
- Network configuration
- Data backup and recovery
- Network troubleshooting
- Server management
- System administration
- Remote desktop support
- Active directory
- Customer success management
- Needs assessment
- IT asset management
Certification
- A+ Certified Professional, CompTIA - Jun 2004
- Network+ Certified Professional, CompTIA - Jun 2004
- Microsoft Certified
Technology Specialist:
Windows Server 2008 Active
Directory, Configuration, Microsoft - Apr
2009
Timeline
Managed Services Engineer
Secant Technologies/Aunalytics
07.2008 - 02.2026
Desktop Support Specialist (Contract)
Eaton Corporation
06.2006 - 06.2008
Information Assurance Security Officer
United States Army
03.2004 - 05.2006
Terminal Area Security Officer
United States Army
09.2003 - 03.2004
Information Security Level 2
United States Army
Information Security Level 1
United States Army
IT Management
IT Network Academy
Network Switching Systems
United States Army