Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Dillon Ford

North Hollywood,CA

Summary

A consistently positive and outgoing banking associate, committed to providing outstanding customer service, and to reaching business goals. Seeking a position offering new challenges and increased opportunity for growth. Has a strong history of providing high levels of customer service, and is flexible and quick learner. Very knowledgeable in Math skills, money handling, all facets of banking operations, and a Spanish speaker.

Overview

14
14
years of professional experience

Work History

Personal Banker

JPMorgan Chase Bank
07.2021 - 06.2024
  • Hired as an associate banker learning all the transaction processes and control operations
  • Was recognized and promoted to personal banker and approved to take the series 6, 6.3, SIE and insurance license
  • Passed all exams and stepped into new role with expanded responsibilities which involved new programs and systems
  • Great at sourcing business through phone calls whether incoming or outgoing.

Employee

Trader Joe's
03.2021 - 07.2021
  • Learned business operations quickly and was able to help in all roles of the store
  • Integrated quickly with the team and was a reliable member who made people smile by providing excellent customer service.

Teller, CSSR, Personal Banker 1

Wells Fargo Bank
11.2012 - 09.2020
  • Started as a teller and within 9 months became the top teller in the North Bay market region encompassing multiple districts
  • Once promoted to CSSR (Customer Service & Sales Representative) became a top performer in the district within 9 months
  • Improved my language skills and became conversant in Spanish
  • Achieved Circle of Stars award for excellence in Customer Service
  • In 2014 promoted to Personal Banker 1, responsible for expanding client relationship development and sales
  • Set Appointments and managed incoming and outgoing calls.

Shift Leader

Noah's Bagels
09.2010 - 10.2012
  • Extensive Counter and Manager experience, handling all customer situations, coworker supervision, money handling, store deposits and balancing cash drawers.

Education

High School Diploma -

N.A.W.A. Academy
01.2009

Redwood High School
01.2007

CSUMB
Monterey, CA

Skills

  • Branch operations
  • Customer Service
  • Customer Satisfaction
  • Client Relationship Management
  • Cash Handling
  • Fraud prevention
  • Banking Policies and Procedures
  • Issues Resolution
  • Relationship Building

References

Christopher Waddill, Wells Fargo Premier Banker, (805) 680-3424, Mark Tremaine, Wells Fargo Advisor, (415) 271-9007, Patricia Salinas, Chase Bank Lead Associate, (210) 787-0452, John Diserens, 19651 Seventh St. E., Sonoma, CA, 95476, (650) 455-6583, Steve Ring, Fulcrum Real Estate Development, 475 Gate 5 Road, Sausalito, CA, 94965, (415) 985-8606

Languages

Spanish
Limited Working

Timeline

Personal Banker

JPMorgan Chase Bank
07.2021 - 06.2024

Employee

Trader Joe's
03.2021 - 07.2021

Teller, CSSR, Personal Banker 1

Wells Fargo Bank
11.2012 - 09.2020

Shift Leader

Noah's Bagels
09.2010 - 10.2012

High School Diploma -

N.A.W.A. Academy

Redwood High School

CSUMB

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Dillon Ford