Dillon Franklin
Technical Consultant For Apple
Colorado Springs,CO
Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in Apple and Ios technologies. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Senior Consultant
Kelly Services
Colorado Springs, CO
07.2020 - Current
- Responsible for resolving customer technical support issues.
- Proactive customer engagement in regards to ensuring a positive customer experience by utilizing strong interpersonal skills in order to maximize positive outcome for clients.
- Apply extensive subject based expertise of apple products in order to better assist clients in navigating their platform.
- Utilize interpersonal skills in order to ensure the client is actively heard and de-escalate client frustration(s) by providing a conveyance of patience , empathy and understanding in order to provide a positive customer outcome.
- Educate clients about product features and benefits and benefits that they may not be aware of in order to allow for maximum user experience with said products.
- Continuing education of apple products in order for me to provide a contemporary understanding of new product releases, updates and upgrades.
Carpenter
Allen Harris Enterprises
Colorado Springs, CO
03.2018 - 01.2020
- Trim
- Flooring
- Hanging doors
- Cabinets
- Adept at all finishing work
- Custom wood working
- Oversaw budget and purchase of any material required to complete client projects.
- Managed hours and time sheet.
- Pride myself on being able to work independently and still exceed expectation of my direct manager/owner.
Lead Horticulturist
3-D
Denver, CO
05.2015 - 02.2018
- Oversaw growth and development of all flora, approximately 3,600 plants
- Oversaw product development.
- Responsible for product development and insuring all products met an/or exceeded company and industry standards.
- Oversaw allocation of resources, e.g, water allocation, soils and medians, nutrients and nutrient schedules.
- Managed a team of several individuals that oversaw daily product development and fulfillment.
- Managed payroll and basic account payable's.
- Responsible for overseeing OSHA compliance and managing internal safety protocols.
Education
Software Engineering Certificate - Software Engineering
Flatiron Coding Academy
Denver, C0 01.2020 - 03.2020
High School Diploma -
Lewis Palmer High School
Monument, Co 08.2002 - 01.2006
Skills
Network administration
Search Engine Optimization
Consulting
System diagnostics
Systems Analysis
Staff Management
Software Management
Teamwork mindset
Ability to lead
Strategic planning
Coaching and mentoring
Verbal and written communication
Priority management
Software experience
Inventory oversight
Timeline
Senior Consultant
Kelly Services
07.2020 - Current
Software Engineering Certificate - Software Engineering
Flatiron Coding Academy
01.2020 - 03.2020
Carpenter
Allen Harris Enterprises
03.2018 - 01.2020
Lead Horticulturist
3-D
05.2015 - 02.2018
High School Diploma -
Lewis Palmer High School
08.2002 - 01.2006