Summary
Overview
Work History
Education
Skills
STRENGTHS
Languages
Affiliations
Accomplishments
Certification
Websites
Timeline
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Hemanjali Karanampuri

Hemanjali Karanampuri

Seattle,WA

Summary

Seasoned senior consultant with several-year background in the field. Strong structured thinking and problem-solving skills. Unfailingly collaborate closely with internal teams to improve performance. Talented in using advanced statistical techniques and methods.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Consultant

Regalix
Hyderabad, Telangana
11.2022 - 06.2023
  • Provided strategic guidance to clients on best practices for business operations.
  • Developed detailed project plans and timelines to ensure successful completion of projects.
  • Conducted in-depth research into industry trends and competitor activities.
  • Coordinated internal resources and third parties and vendors for the flawless execution of projects.
  • Analyzed data from various sources such as surveys, interviews, focus groups and market studies.
  • Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
  • Performed cost and benefit analysis on proposed solutions to determine effectiveness.
  • Identified areas of improvement within existing processes and systems and recommended changes accordingly.

Customer Support Professional

Sitel
Hyderabad, Telangana
05.2021 - 11.2022
  • Provided technical assistance and troubleshooting to customers via telephone, email, and live chat.
  • Created detailed customer service reports for management review.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained accurate records of customer interactions and transactions.
  • Investigated product issues and provided solutions where applicable.
  • Developed procedures to improve customer service quality standards.
  • Assisted customers with account setup, billing inquiries, order status updates, product returns and exchanges.
  • Adhered to all company policies regarding customer service processes.

Education

Master of Science - Computer Information Systems

New England College
Henniker, NH
10-2024

Bachelor of Science - Electrical, Electronics And Communications Engineering

CMR College Of Engineering And Technology
Medchel Hyderabad India
10-2020

Skills

  • Information Security
  • Productivity Improvement
  • Software Management
  • Consulting
  • Network Security
  • Internal systems analysis
  • Business Analysis
  • Network Administration
  • Understanding of team building
  • Project Management
  • Software Implementation
  • Flexibility

STRENGTHS

 Ability to work independently both with minimal supervision as well as in a team.
 Hardworking and Quick decision making.
 Good command over calculation.
 Quick learner.
 Loyal towards work & duties.
 Good communication skill.
 Self-Motivated and Motivating Others.
 Creating a positive work environment with Team work skills.
 Honesty and Integrity.
 Result achiever, Meeting Deadlines.

Languages

English
Professional
Hindi
Professional
Telugu
Professional

Affiliations

During my academic journey, I actively engaged in a variety of events that reflect my well-roundedness and ability to balance multiple aspects of life. While pursuing my Bachelor's and Master's degrees in Computer Information Systems, I hosted and organized workshops and seminars that fostered collaboration and knowledge sharing among students and faculty. I also participated in hackathons and tech competitions, where I collaborated with peers to develop innovative solutions. Additionally, I took part in student organizations, contributing to community outreach initiatives and leadership development programs, which allowed me to enhance my teamwork and organizational skills while giving back to the community.

Accomplishments

  • Awarded as best employee of the month for 3 consecutive months .
  • Achieved a GPA of 3.98 during my Master's program, consistently ranked among the top of my class.

Certification

  • IOT Certification

Timeline

Senior Consultant

Regalix
11.2022 - 06.2023

Customer Support Professional

Sitel
05.2021 - 11.2022
  • IOT Certification

Master of Science - Computer Information Systems

New England College

Bachelor of Science - Electrical, Electronics And Communications Engineering

CMR College Of Engineering And Technology
Hemanjali Karanampuri