Dillon Gannon
West Plains,MO
Summary
Dedicated professional with extensive experience at MoDOT, excelling in roadway maintenance and heavy equipment operation. Recognized for enhancing road conditions and ensuring environmental compliance. Known for reliability and problem-solving abilities, consistently delivering high-quality results while maintaining safety standards. Committed to improving infrastructure and customer satisfaction through effective communication and attention to detail.
Overview
17
17
years of professional experience
Work History
Senior Highway Maintenance Worker
MoDOT
06.2018 - Current
- Enhance road conditions for smoother travel by repairing potholes, cracks, and other pavement damages.
- Complete various repair tasks on highways promptly using specialized machinery like asphalt pavers, rollers, and oil distributer.
- Clean and grade ditches, drainage structures, highway shoulders and slopes.
- Remove debris and snow to keep roadways clear.
- Operate street sweeper to ensure that curbing and drains are clear of debris.
- Remove dead or problematic trees from the right-of-way.
- Fix or replace signs if they are damaged or missing.
Landscaper
Select Lawn Care, LLC.
06.2017 - 06.2018
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Customer Service Representative
Newberry Trailer Sales
03.2017 - 06.2017
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Upholsterer
Dean's Top & Canvas
04.2015 - 03.2017
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Implemented quality control measures to ensure all finished products met or exceeded client expectations.
- Recognized and reported defective material and equipment to shift supervisor.
- Maintained a well-organized work environment, ensuring tools and materials were readily available for each task.
- Stretched and tacked fabric into place.
Building Maintenance Worker
Burton Creek Rural Clinic
09.2014 - 12.2014
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed minor wall repair, installed drywall, and applied wallpaper.
Sales Representative
AT&T
07.2014 - 09.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Order Picker
Coca Cola Refreshments
10.2012 - 06.2014
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
Furnace Operator
Greenville Tube, Inc.
05.2012 - 09.2012
- Conducted thorough end-of-shift handovers, communicating pertinent information to incoming operators for seamless transitions between shifts.
- Enhanced furnace efficiency by conducting regular inspections and preventative maintenance.
- Increased overall productivity by troubleshooting equipment malfunctions and resolving them swiftly.
- Improved product quality through close attention to detail and adherence to established procedures and standards.
Customer Service Associate
Lowes Home Improvment
04.2010 - 05.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Electrical Apprentice
Stealth Security
01.2008 - 04.2010
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Education
High School Diploma -
Lamar High School
Lamar, AR05-2010
Skills
- Work zone safety
- Heavy equipment operation
- Drainage system maintenance
- Environmental compliance
- Roadway maintenance
- First aid training
- Reliability
- Problem-solving abilities
- Adaptability and flexibility
- Attention to detail
- Time management
Timeline
Senior Highway Maintenance Worker
MoDOT
06.2018 - Current
Landscaper
Select Lawn Care, LLC.
06.2017 - 06.2018
Customer Service Representative
Newberry Trailer Sales
03.2017 - 06.2017
Upholsterer
Dean's Top & Canvas
04.2015 - 03.2017
Building Maintenance Worker
Burton Creek Rural Clinic
09.2014 - 12.2014
Sales Representative
AT&T
07.2014 - 09.2014
Order Picker
Coca Cola Refreshments
10.2012 - 06.2014
Furnace Operator
Greenville Tube, Inc.
05.2012 - 09.2012
Customer Service Associate
Lowes Home Improvment
04.2010 - 05.2012
Electrical Apprentice
Stealth Security
01.2008 - 04.2010
High School Diploma -
Lamar High School
Similar Profiles
Mark Anderson Jr.Mark Anderson Jr.
Intermediate Crew Worker at MoDOTIntermediate Crew Worker at MoDOT
Jonathan AndujarJonathan Andujar
Dump Truck Driver at MoDOTDump Truck Driver at MoDOT
Jaren HesterJaren Hester
Road Maintenance Worker at MoDOTRoad Maintenance Worker at MoDOT