Dillon Gear
Houston,TX
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity and profitability. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager of Lady Slipper
Ropeswing Hosptality Group
03.2024 - Current
- Optimized Labor Percentages, Controllable Costs, Operational Expenses to maximize profitability by over 10% from previous calendar year.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Curated seasonal menus, special events, nightly specials offered to community to enhance revenue.
General Manager of Louise at Thaden Field
Ropeswing Hospitality Group
10.2023 - 03.2024
- Analyze yearly P&L to bring business back into profitability after a year and a half.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Revamped operational systems, controls, and processes to optimize performance from team members and management.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Curate and execute special events, weddings, corporate luncheons of over 200+ people to drive revenue outside of operating business hours.
Operations Manager
Observ Inc.
03.2022 - 09.2023
- Oversee $4 million in revenue from March 2022-July 2023.
- Plan and execute event and concession operations in NRG Stadium, Shell Energy Stadium, and Toyota Center.
- Developed systems and procedures to improve operational quality and team efficiency.
- Establish positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Train new managers, supervisors, and employees on proper protocols and customer service.
- Set up, clean, and maintain 24 concession stands for weekly events, games, and concerts.
General Manager
Post Oak Ice House
12.2020 - 02.2022
- Managed fiscal year revenue of 1.2M for 2021 with projections to exceed revenue of 2M for fiscal year 2022.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Supervise daily operations of business by preparing and delegating tasks to Managers, Event Coordinators, Bartenders, Barbacks, and Security personnel.
- Submit weekly payroll and timesheets to insure prompt employee paychecks.
- Implement standards, daily protocols, and procedures for employees and management.
- Manage liquor, beer, wine and inventory.
- Design Beer Menu, Cocktail Menu, and Spirit selection adhering to market demand and target audience.
Bar Manager, Interim Kitchen Manager, GM
District 249 Bar & Grill
08.2016 - 07.2018
- Developed unique events and special promotions to drive sales.
- Managed inventory of liquor, beer, food, and placed orders.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Maximized customer service by overseeing operations and resolve issues in a timely manner.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Became interim kitchen manager for a period of a month and a half until replacement was found.
Education
High School Diploma -
Klein High School
Klein, TX2013
Skills
- Business Acumen
- Operations Management
- Profit and Loss Management
- Customer Experience
- Leadership and Team Building
- Self-motivated
- Organized
Certification
TABC and Food Manager
Pernod Ricard BarSmart
Cicerone Beer Server
TWIC Idenification
Timeline
General Manager of Lady Slipper
Ropeswing Hosptality Group
03.2024 - Current
General Manager of Louise at Thaden Field
Ropeswing Hospitality Group
10.2023 - 03.2024
Operations Manager
Observ Inc.
03.2022 - 09.2023
General Manager
Post Oak Ice House
12.2020 - 02.2022
Bar Manager, Interim Kitchen Manager, GM
District 249 Bar & Grill
08.2016 - 07.2018
High School Diploma -
Klein High School
Similar Profiles
Andreal ArosteguiAndreal Arostegui
Assistant Manager at Concert HosptalityAssistant Manager at Concert Hosptality
Yi LiuYi Liu
Accountant at AYS Hosptality IncAccountant at AYS Hosptality Inc
Hannah KlippertHannah Klippert
Shift Leader/Server at Lady Slipper/RopeswingShift Leader/Server at Lady Slipper/Ropeswing