Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
Generic

DILLON GRAHAM

MAPLE GROVE,MN

Summary

Detail-oriented Technical Consultant with extensive expertise in CAD/CADD Drafting, specializing in structural and civil detailing. Proven ability to translate complex technical information into clear, actionable documentation and training resources, enhancing user understanding and operational efficiency. Experience includes producing precise technical drawings, supporting end-users within software environments, and developing client-focused solutions that drive efficiency and satisfaction. Transitioning from detail drafting to technical consulting has cultivated a unique perspective that blends practical field knowledge with advanced software proficiency, ideally positioning for roles requiring both technical accuracy and user support insight.

Overview

9
9
years of professional experience

Work History

Technical Consultant

ALLPLAN
05.2023 - Current
  • Deliver technical support for ALLPLAN software solutions.
  • Conduct training sessions for both customers and prospects.
  • Create and maintain regional technical documentation, how-to guides, and videos.
  • Assist in developing and nurturing key customer relationships.
  • Remote
  • Led software implementation projects, ensuring alignment with client specifications and industry standards.
  • Analyzed client requirements to develop tailored technical solutions, enhancing user experience and satisfaction.

Customer Support Specialist

SDS2
12.2019 - 05.2023
  • Responded to customer inquiries and resolved technical issues.
  • Provided product knowledge and documented support interactions.
  • Collaborated with internal teams to enhance customer service.
  • Conducted training for new, potential, and existing users.
  • Hybrid
  • Resolved customer inquiries regarding product features and troubleshooting processes.
  • Streamlined ticketing system to enhance response times and customer satisfaction.

CAD Technician

Speece Lewis Engineers
04.2017 - 12.2019
  • Created technical engineering and construction drawings using Microstation.
  • Partnered with engineers to modify designs and ensure compliance with standards.
  • Maintained organized project files and contributed to bridge inspection data processing.
  • On-Site
  • Developed precise 2D and 3D CAD models to support engineering design projects.
  • Collaborated with engineers to refine designs, ensuring adherence to industry standards and project specifications.

Education

Associate's Degree - CAD/CADD Drafting and Design Technology

Southeast Community College
Lincoln, NE
01.2017

Skills

  • CAD Drafting
  • MicroStation/AutoCad
  • SDS2 Detailing
  • Troubleshooting & Support
  • Client Onboarding
  • Technical Documentation
  • Technical consulting
  • Technical guidance
  • Project management

Websites

Software

SDS2

Revit

AutoCAD

MicroStation

Timeline

Technical Consultant

ALLPLAN
05.2023 - Current

Customer Support Specialist

SDS2
12.2019 - 05.2023

CAD Technician

Speece Lewis Engineers
04.2017 - 12.2019

Associate's Degree - CAD/CADD Drafting and Design Technology

Southeast Community College

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