Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Dillon Hanna

Pensacola,FL

Summary

Hello, I have worked in the food service industry for almost seven years, and in the last year as an assistant supervisor where team development and customer service were priority. I helped train and develop an exceptional team that delivered on corporate goals and met benchmarks for customer satisfaction. My time working instilled a passion for hospitality in me, which is why I continue to love what I do!

Overview

7
7
years of professional experience

Work History

FOH Assistant Supervisor and BOH

Chick-fil-A
06.2019 - Current
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and retain guests.
  • Regularly lead shifts, having to analyze our business flow and make quick decisions to resolve any potential bottlenecks.
  • Maintained high-quality food standards through regular inspection of ingredients and proper storage methods.
  • Trained/Mentored new hires, resulting in stronger staff development and increased productivity. Reworked training program, resulting in more comprehensive and efficient training.
  • Helped produce a positive work environment for our team by helping resolve conflicts, stop gossip, and help contribute to a workspace where team members felt comfortable to make mistakes and improve.

FOH Trainer

Chick-fil-A
09.2017 - 05.2019
  • Trained new and existing employees
  • Handled and resolved guests' complaints
  • Took guests' orders in a hospitable manner, kept the store stocked, maintained the store's cleanliness, and took care of guests' needs in the dining room
  • Prepared and handled food in a safe manner.

Education

Government/With an Emphasis in Legal Studies -

Grand Canyon University
05.2025

High school Diploma -

Pensacola Christian Academy
Pensacola, FL
05.2021

Skills

  • Friendly
  • Courteous
  • Service-oriented
  • Poised under pressure
  • Adaptable
  • Dependable
  • Willing to learn
  • Critical thinker
  • Accommodating

Hobbies and Interests

  • Volleyball
  • Violin
  • Photography/Videography

Timeline

FOH Assistant Supervisor and BOH

Chick-fil-A
06.2019 - Current

FOH Trainer

Chick-fil-A
09.2017 - 05.2019

Government/With an Emphasis in Legal Studies -

Grand Canyon University

High school Diploma -

Pensacola Christian Academy
Dillon Hanna