Dillon Heichelbech
Lexington,KY
Summary
Fresh Food Specialist with extensive experience at Houchens Food Group, recognized for effective team leadership across diverse locations. Developed and implemented sales growth initiatives that significantly increased revenue while promoting quality assurance and communication among team members. Dedicated to achieving high standards in customer service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Fresh Food Specialist
Houchens Food Group
Lexington, KY
01.2023 - Current
- Implemented food programs, managing gross profits to align with company guidelines and support financial goals.
- Directed operations for deli, meat, and produce departments across several locations.
- Developed training programs for department managers and associates, enhancing team capabilities and operational effectiveness.
- Introduced sales growth initiatives, expanding revenue streams and driving customer engagement.
Credentialing Support Analyst
Verisys Corporation
Louisville, KY
05.2018 - Current
- Verified licenses for healthcare providers to ensure compliance with regulatory standards.
- Timeline-driven work with client satisfaction and quality in mind at all times
- Managed flexible work schedule while consistently meeting deadlines and maintaining high productivity from home.
Store Manager
Crossroads IGA
Louisville, KY
02.2021 - 01.2023
- Led a team of 45-50 employees, ensuring effective operations and team cohesion.
- Managed employees and tasks across multiple departments, including Quick Service Restaurant, perishable, deli, and front-end departments, to maintain store standards.
- Delegated tasks to employees, optimizing workflow and enhancing team collaboration.
- Tasked with a variety of duties including ordering store merchandise, processing payroll, interviewing applicants, and keeping the store in excellent condition at all times, among several other duties
Store Co-Manager
Crossroads IGA
Lexington, KY
01.2020 - 02.2021
- Managed 45-50 employees consistently.
- Tasked with a variety of duties including ordering store merchandise, processing payroll, interviewing applicants, and keeping the store in excellent condition at all times, among several other duties
- Responsible for delegating tasks to all employees in an effective manner
Logistics Account Executive
Total Quality Logistics
Lexington, KY
07.2019 - 01.2020
- Delivered exceptional customer service to maintain customer satisfaction
- Gained a vast knowledge base in various transportation modes including truckloads and less-than-truckloads
Education
Bachelor of Business Administration - Marketing and Management
University of Kentucky
Lexington, KY12.2018
Skills
- Food safety
- Inventory management
- Supply chain coordination
- Customer service
- Project management
- Quality assurance
- Training development
- Team leadership
- Merchandising strategies
- Vendor relations
- Timing management
- Effective communication
- Problem solving
- Food cost management
- Marketing and promotion
Qualifications Summary
- Able to adapt to new surroundings and new conditions in a fast and timely manner
- Able to multi-task in fast paced, deadline driven environments
- Ample experience working in a team environment
- Advanced proficiency in use of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Able to effectively educate team members and customers through impactful communications
- Able to persuade key stakeholders in a highly effective and confident manner
Timeline
Fresh Food Specialist
Houchens Food Group
01.2023 - Current
Store Manager
Crossroads IGA
02.2021 - 01.2023
Store Co-Manager
Crossroads IGA
01.2020 - 02.2021
Logistics Account Executive
Total Quality Logistics
07.2019 - 01.2020
Credentialing Support Analyst
Verisys Corporation
05.2018 - Current
Bachelor of Business Administration - Marketing and Management
University of Kentucky