Dillon Katzenstein
Pocatello,ID
Summary
Assertive correctional officer with several years of experience enforcing rules to keep order within prisons. Calm and dependable individual trained in defensive tactics and conflict resolution. Polished in monitoring inmate behavior and conduct to prevent crime and escapes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correctional Officer
Idaho Department Of Corrections
Pocatello, ID
08.2023 - Current
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
Appliance Installer
Wide Open enterprise
Pocatello, ID
11.2022 - 08.2023
- Inspect products for any visible defects or damages prior to installation.
- Recommended replacement parts and routine maintenance.
- Removed, disassembled, and fixed appliance parts.
- Ensure all work areas are clean, safe, and hazard-free at all times.
- Perform necessary adjustments for proper operation of the appliance.
- Handle customer inquiries promptly and professionally over phone or email.
Sales Representative
Wireless Advocates
Chubbuck, United States
09.2021 - 11.2022
- Managed customer order processing while mitigating any arising issues.
- Established strong connections with customers for enhanced business retention.
- Achieved target sales by addressing customer preferences with relevant offers.
- Evaluated customer satisfaction after installations were completed.
- Provided accurate information on current sales and promotions.
- Set up meetings with potential clients and listened to their wishes and concerns.
Retail Sales Associate
Walmart
Chubbuck, United States
05.2020 - 09.2021
- Provided assistance in locating requested items.
- Restocked shelves, racks, and bins with new merchandise.
- Ensured safety by strictly following established company guidelines.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Initiated friendly conversation with customers to determine level of assistance required.
- Demonstrated knowledge of store products and services.
Education
POST Corrections - Law Enforcement
Idaho POST
Boise, ID03-2024
Certificate - Automotive Technology
Idaho State University
Pocatello, ID05.2019
High School Diploma -
Pocatello High School
Pocatello, ID05.2017
Skills
- Inmate monitoring
- Contraband inspections
- CCTV monitoring
- File and record maintenance
- De-escalation techniques
- Self-defense tactics
- Behavioral disorders
- Contraband seizure
- Emergency management
- First aid and CPR certified
- Weapons training
- Suicide prevention
Certification
- POST Corrections
- First Aid and CPR
- Firearms
References
References available upon request.
Timeline
Correctional Officer
Idaho Department Of Corrections
08.2023 - Current
Appliance Installer
Wide Open enterprise
11.2022 - 08.2023
Sales Representative
Wireless Advocates
09.2021 - 11.2022
Retail Sales Associate
Walmart
05.2020 - 09.2021
POST Corrections - Law Enforcement
Idaho POST
Certificate - Automotive Technology
Idaho State University
High School Diploma -
Pocatello High School
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