Dillon Mack
Columbia ,MO
Summary
Proven leader in department management and employee relations, adept at enhancing operational efficiency and customer satisfaction at reset kc . Excelled in inventory management and staff coaching, significantly improving store performance. Skilled in fostering a team-oriented environment, ensuring seamless scheduling and planning.
Experienced with closing procedures and finalizing transaction documentation with accuracy and efficiency. Utilizes strong communication and organizational skills to streamline processes and ensure compliance. Track record of managing deadlines and maintaining attention to detail in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Closing Specialist
Veterans United Home Loans
10.2024 - 04.2025
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
Floor Manager
Reset KC
11.2021 - 10.2024
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Managed store inventory and stock levels to maintain availability of products.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Farm Assistant
Beckett Farms
03.2021 - 10.2021
- Operated tractors and self-propelled machinery .
- Loaded agricultural products and drove vehicles.
Warehouse Associate
MIDWAY USA
10.2020 - 01.2021
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded, unloaded, and moved material to and from storage and production areas.
Landscaper
Lindsay Beckett
05.2019 - 10.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
Kitchen Prep Cook
Crushed Red
08.2017 - 05.2018
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Server
53 Kitchen and Cocktails
05.2017 - 08.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Business - Business Management
University of Central Missouri
Warrensburg, MO05.2018
Skills
- Department management
- Inventory Management
- Scheduling and Planning
- Employee Management
- Store maintenance
- Employee Relations
- Deadline oriented
- Document review
- Compliance awareness
- Loan processing
- Problem-solving
- Teamwork
Timeline
Closing Specialist
Veterans United Home Loans
10.2024 - 04.2025
Floor Manager
Reset KC
11.2021 - 10.2024
Farm Assistant
Beckett Farms
03.2021 - 10.2021
Warehouse Associate
MIDWAY USA
10.2020 - 01.2021
Landscaper
Lindsay Beckett
05.2019 - 10.2020
Kitchen Prep Cook
Crushed Red
08.2017 - 05.2018
Server
53 Kitchen and Cocktails
05.2017 - 08.2017
Business - Business Management
University of Central Missouri
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