Dillon McCullough
Lewisburg,OH
Summary
Dynamic Relationship Manager with a proven track record at Heartland Payment Systems, excelling in client relationship management and payment processing. Skilled in flexible problem-solving, I foster trust and satisfaction through effective communication, consistently achieving sales goals and enhancing customer experiences. Committed to cultivating strong client partnerships and delivering strategic solutions.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Heartland Payment Systems
05.2023 - Current
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Head Varsity Boys' Basketball Coach
Bradford High School
05.2025 - Current
- Promoted good sportsmanship with competing teams on- and off-court.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Utilized various coaching models and techniques to maximize team success.
Head Varsity Boys' Basketball Coach
New Miami High School
06.2023 - 05.2025
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Promoted good sportsmanship with competing teams on- and off-court.
- Acted as positive role model for team participants and in community.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
Lot Technician
Reichard Chevrolet
08.2021 - 05.2023
- Parked and retrieved cars according to customer needs.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Escorted drivers to vehicles and helped load or carry large items.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Inspected vehicles and equipment for visible damage.
Resident Assistant
Defiance College
08.2019 - 08.2020
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Education
Business Marketing - Business Management
Miami University
Oxford, OH08-2024
Business Marketing
Defiance College
Defiance, OH01-2021
Business Marketing
Goshen College
Goshen, IN01-2019
Skills
- Solution coordination
- Flexible problem-solving
- Strategic issue analysis
- Payment processing expertise
- Client relationship management
Rookie of the Year at Heartland (2023-2024)
In 2023-2024 I was awarded the "Rookie of the year" award for having the highest margin out of rookies.
Vested at Heartland
In 2025 I achieved vesting status at Heartland
Timeline
Head Varsity Boys' Basketball Coach
Bradford High School
05.2025 - Current
Head Varsity Boys' Basketball Coach
New Miami High School
06.2023 - 05.2025
Relationship Manager
Heartland Payment Systems
05.2023 - Current
Lot Technician
Reichard Chevrolet
08.2021 - 05.2023
Resident Assistant
Defiance College
08.2019 - 08.2020
Business Marketing - Business Management
Miami University
Business Marketing
Defiance College
Business Marketing
Goshen College
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