Dillon McDermott
Transportation Specialist Scheduler/Router-Sales-Dispatcher
Phoenix,United States
Summary
Reliable, top-notch and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to providing comprehensive service to everyone.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Transportation Specialist -Scheduler/Router
Shamrock Foods
6 2023 - Current
- Processed required paperwork to expedite handling of shipped and received food and dairy products.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Daily Routing in Roadnet.
- Keeping all customer maintenance updated in Sales Tools and Roadnet.
- Assign equipment according to factors length of trip, cube, and route equipment.
- Handle all special request or changes specified through proper channels.
- Build maintain and monitor weekly driver schedules including time off and seasonal route coverage.
- Provide detailed new customer routing including delivery days order cutoff and delivery times.
- Coordinates with drivers, dispatcher and warehouse management team to ensure on time dispatches.
- Provides effective feedback to associates and management using detailed written and oral communications.
- Assures compliance with all safety procedures, company policies and DOT laws.
- Tracks and records vehicle maintenance records in dispatch software.
- Tracks and reports daily equipment assignments.
- Tracks, reports, and schedule coverage drivers with scheduled and unscheduled time off.
Dairy Dispatcher
Shamrock Foods
06.2022 - 05.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
Sales Associate Team Leader
Compassionate Care
09.2018 - 05.2022
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Maintained customer satisfaction with quick and professional understanding of our products.
- Coordinated restocking of sales floor with current merchandise and accurate information was posted on current promotions.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Store Associate- Warehouse
Costco
08.2015 - 12.2019
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Trained as food court associate and provided back-up coverage to provide customers with needing optimal support and concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained high quality standards of cleanliness in our food court and front end assignments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Associate
In And Out Burgers
10.2013 - 07.2015
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Employed strategic tactics such as cross-selling and upselling to drive sales
- Approached each problem with fresh mind and quickly resolve concerns
- Answered questions about store policies and addressed customer concern.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ 08.2009 - 05.2013
No Degree - Communication Studies
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Shipment planning
Route Management
Organization and Time Management
Computer Literacy
Excellent Communication
Accomplishments
- Promoted within 1 year from Dairy Dispatcher to Food Transportation Router.
- Leadership responsibilities at Compassionate Care, Costco and In and Out that included training, opening and closing responsibilities, cash drawer balance and more.
- Won several promotional sales contests for the stores.
Timeline
Dairy Dispatcher
Shamrock Foods
06.2022 - 05.2023
Sales Associate Team Leader
Compassionate Care
09.2018 - 05.2022
Store Associate- Warehouse
Costco
08.2015 - 12.2019
Store Associate
In And Out Burgers
10.2013 - 07.2015
High School Diploma -
Horizon High School
08.2009 - 05.2013
Transportation Specialist -Scheduler/Router
Shamrock Foods
6 2023 - Current
No Degree - Communication Studies
Maricopa Community Colleges - Scottsdale Community College
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